Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? FireSoulVortex
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. CaII Me Griff
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Octane but my teammates had the same issue(gibby revenant)
Which Legends were your squad mates using (if applicable)? Gibby revenant
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Kings canyon ranked
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. We wiped a squad with weird textures
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 02.18.21.12:30
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Attempting to remove any item from the death crates results in the item going directly back into the crate. We could not take meds, batteries, ammo, nothing
What should be happening instead? Ability to grab much needed loot
Steps: How can we find the bug ourselves? I'm afraid we don't know how it happened, footage is on my xbox live feed of the bug
Me and my team were unable to loot any loot boxes during top 3 of a platinum ranked match
