Unable to log in - Error 9.57

[rdiamond1980]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 12 Pro Mac
OS Version 14.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 393178828
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Game crashes with error code 9.57 on login with my game center account. Logging in as a new account works, then immediately crashes when my saved profile is loaded.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

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[EA_UltraSlide · Accepted solution]

Hi @rdiamond1980 

You should be able to get back into the game now. Please let us know if you run into any more issues.

[EA_UltraSlide]

Hello there @rdiamond1980 and sorry to hear that.

We have reached out to the team with your details so they can investigate this further.

[EA_UltraSlide · Accepted solution]

Hi @rdiamond1980 

You should be able to get back into the game now. Please let us know if you run into any more issues.

[rdiamond1980]

Just was able to get in - thanks!

[DarthRevan_HK-47]

What was the fix for this the same error code 9.57 is happening to me and no matter what I do I can not load into Star Wars Galaxy of Heros