Unable to join a game in Apex Legends

[PEANUTCRUSHER51]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia Gtx 1060
Enter RAM memory size in GB 8 GB
What is your gamertag/PSN ID/EA Account name? PEANUTCRUSHER51
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. i was in the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i died then returned to lobby
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 21/9/2020 9:00
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? i cant join a game. im stuck in queue and cant do anything about it. if someone is in my lobby they cant connect into a game either. when i click ready, it keeps saying 'X players in queue'. the number decreases and increases as if im not there.
What should be happening instead? i should be connecting to a game
Steps: How can we find the bug ourselves? literally just queue.

‌

In the image i attatched, it shows me that im in queue, with 4 players also in queue. But, i cant join. this keeps happeneing. the number decreases and increases as if im not there. i tried multiple solutions: uninstalling and reinstalling Origin and Apex legends. i tried forwarding ports, but none of them worked

the DxDiag.txt is also attatched..

[PEANUTCRUSHER51 · Accepted solution]

It worked! Thanks so much! Forwarding ports fixed the problem.

[EA_Kent]

Hi @PEANUTCRUSHER51, 

I'd like to try out some troubleshooting steps to see if we can help get you back into a game. When you have a chance I'd recommend starting off with the basic connectivity steps over at the EA Help website to see if that helps. 

If you're still running into the same issues afterward I'd also recommend checking out the PC-specific steps as well. Let me know how that goes when you've got the chance. Thanks!

/Kent

[PEANUTCRUSHER51 · Accepted solution]

It worked! Thanks so much! Forwarding ports fixed the problem.

[EA_Kent]

@PEANUTCRUSHER51 

You're welcome! I'm glad to hear it helped. Thanks for following up to let me know. 

/Kent

[Abraham745909]

I did it but it is still not working 

[EA_Kent]

Hi @Abraham745909, 

Are you also playing on PC, or do you play on a different platform? 

/Kent

[thijus1]

How can I fix this problem on PS5?