December 2017
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? IPhone 7
OS Version 11.2.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 115-246-277
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I was never able to view the preview phase in order to join my guilds territory war. I am not new to the guild and am in fact an officer in the guild so guild jumping was not the issue. After trying to log out and back in I was still unsuccessful in seeing the guild event. Even now that the guild is in the preparation phase I still can not see that a guild event is going on.
Steps: How can we find the bug ourselves? Log into my game I guess?
Connection Type Wifi
Please select your region North America
Country USA
After my guild announced the preview phase has begun for the next territory war, I noticed that my guild events screen said there were currently no events. I tried logging out and logging in and was still unsuccessful. As of right now the guild is in the preparation phase, and I am still unable to see that an event is going on. Not sure what caused this or how to fix it. I am an officer in my guild so I have not been jumping from guild to guild which may be a potential cause in other cases.
December 2017
January 2018
January 2018
January 2018
I was told by EA Help that they could do nothing and soneone at CG would need to be involved. So that process was futile.
January 2018
If you would respond to my thread on this as well that would be greatly appreciated. The more exposure the better chance we have at receiving a response snf our missed rewards. If you create a report please send me the link and I will do likewise.
My thread:
January 2018
June 2018
Have exactly the same issue and ea support was useless. Hope you had better luck than me getting it resolved.