Unable to heal or recharge shields

by grpfrkt
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Original Post

Unable to heal or recharge shields

★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 3070
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? grpfrkt
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Horizon
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Worlds Edge, Refinery
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to heal after getting sniped in the face
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 170+ hours logged in the game, never seen this before. Maybe played 10 matches in the session.
When did this happen? (dd.mm.yy hh:mm) 26.01.21 18:41 (UTC+1)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Was not able to heal or recharge shields despite having plenty of resources.
What should be happening instead? Well, healing
Steps: How can we find the bug ourselves? No idea to be honest. Got it on video tho, attached below.

Issue occurs at 0:43, note that i can recharge my shields prior to this (0:06)

 

https://www.youtube.com/watch?v=i5UPq9k5JwI

 

 

Again, I have never seen this bug before but I figured the video might be useful since I had it. Thanks!

Message 1 of 2 (197 Views)

Re: Unable to heal or recharge shields

Community Manager

Thanks for writing this up!

 

 

/Kent

Kent.png
Message 2 of 2 (151 Views)