Re: Unable to download community Files

by EA_Blueberry
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Original Post

Unable to download community Files

★★★ Newbie

Product: Madden NFL 22
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID? MartTheBeam
Date/time issue occurred 03/28/2022, 4:00pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? N/A
Summarize your bug I have been attempting to download community Draft Class files and have been being disconnected or just receiving a code saying Error.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Attempt to download community files.
What happens when the bug occurs? Receive a code saying error.
What do you expect to see? The file successfully downloaded.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

I have been dealing with this issue for nearly 2 hours. Where I go to download community draft class files and I just receive an Error response.

Message 1 of 2 (258 Views)

Re: Unable to download community Files

Community Manager

@obamastip 

Hey!

Can you let me know if restoring the license for the game fixes it for you?

 

https://www.playstation.com/en-us/support/games/restore-licences-playstation/

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Message 2 of 2 (208 Views)