Re: Subtitles always on after latest update

by ArtemisTynblade
Reply

Original Post

Unable to disabled subtitles after patch 1.4

★★★ Novice

Product: Anthem
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
Please select your region Europe
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. Menu name: Settings > Accessibility > Language + Subtitles > Subtitles. Game location: Inside Fort Tarsis.
When did this happen? (dd.mm.yy hh:mm) 04.09.19 18:45 Central European Summer Time
Summarize your bug Unable to disabled subtitles after patch 1.4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Disable subtitles in settings and start any conversation in game, either by walking up and talking to them, just listen to them when you walk by, or launch an expedition.
What happens when the bug occurs? It is possible set the subtitles setting to "Off", but even if disabled in menus the subtitles still appear. Both when NPCs or the player character talks, and both inside of Fort Tarsis or during expeditions.
What should be happening instead? Subtitles should not appear when the "Subtitles" setting is turned off.

Additionally I have tried to reset the "Language + Subtitles" to defaults (which turns On subtitles) and then turn them off but to no effect. Also tried to close and re-launch the game, or restart the PS4 console but so far nothing has helped. 

Message 1 of 12 (910 Views)

Subtitles always on after latest update

[ Edited ]
★★★ Novice

Product: Anthem
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
Please select your region North America
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. Everywhere in the game npc speak
When did this happen? (dd.mm.yy hh:mm) 04.09.19 all day eastern
Summarize your bug Even with subtitles option disabled in menu subtitles persist throughout the game
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play the game
What happens when the bug occurs? Subtitles are always on
What should be happening instead? Subtitles should be off

Product: Anthem
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
Please select your region North America
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. Everywhere in the game npc speak
When did this happen? (dd.mm.yy hh:mm) 04.09.19 all day eastern
Summarize your bug Even with subtitles option disabled in menu subtitles persist throughout the game
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play the game
What happens when the bug occurs? Subtitles are always on
What should be happening instead? Subtitles should be off

Product: Anthem
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
Please select your region North America
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. Everywhere in the game npc speak
When did this happen? (dd.mm.yy hh:mm) 04.09.19 all day eastern
Summarize your bug Even with subtitles option disabled in menu subtitles persist throughout the game
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play the game
What happens when the bug occurs? Subtitles are always on
What should be happening instead? Subtitles should be off

Please fix this as I hate subtitles they ruin the cinematic immersion I strive for in my game play experience 

Message 2 of 12 (1,044 Views)

Re: Subtitles always on after latest update

★★★★★ Novice

Same Here,

 

Tried toggling them still no dice.

 

XDragon

 

Message 3 of 12 (1,023 Views)

Re: Subtitles always on after latest update

★★ Apprentice

same problem on ps4.

deleted saved profile data but didn’t help

Message 4 of 12 (1,015 Views)

Re: Subtitles always on after latest update

★ Guide

Same issue, Xboz One X playing in the UK. 

Message 5 of 12 (997 Views)

Re: Subtitles always on after latest update

★★ Guide

 

Same issue as described.

 

Platform is PC.

 

Tried re-installing the game but no change. Oh how I hate subtitles, totally ruins immersion.

 

Please fix asap.

 

 

Message 6 of 12 (941 Views)

Subtitles Still on with Subtitles turned off. Cannot remove Subtitles.

★★ Novice

Product: Anthem
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
Please select your region North America
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. Throughout all areas
When did this happen? (dd.mm.yy hh:mm) After the last update on 9-4-19 EST
Summarize your bug Subtitles are permanently on no matter how you change settings I play with them off that's how I first became aware of the issue I tried turning them on to see the opposite would be true since off had them on. It did not work I restarted, it didn't work, I tried to change it from the title screen menu instead and did not work. I wanted to rule out any possible fixes, so this is a server-side bug issue.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to any section in Fort Tarsis, in-world, or in-mission where either an npc or your character is speaking with the subtitles off and you will see they still remain on. Switch back to, "subtitles on" and you will still see they still remain on as well.
What happens when the bug occurs? Subtitles are still persisting.
What should be happening instead? Subtitles are supposed to be off.

Subtitles are permanently on no matter how you change settings I play with them off that's how I first became aware of the issue I tried turning them on to see the opposite would be true since off had them on. It did not work I restarted, it didn't work, I tried to change it from the title screen menu instead and did not work. I wanted to rule out any possible fixes, so this is a server-side bug issue. Go to any section in Fort Tarsis, in-world, or in-mission where either an NPC or your character is speaking with the subtitles off and you will see they still remain on. Switch back to, "subtitles on" and you will still see they still remain on as well.

Message 7 of 12 (908 Views)

Re: Subtitles always on after latest update

★★ Apprentice
@JaksenDare Same problem for me on PS4 Pro.
Message 8 of 12 (874 Views)

Re: Subtitles always on after latest update

★★ Guide

The CM tweeted that they are working on a fix and as a result of the issues the Cataclysm is extended for a further week. Cool.. Standard smile

Message 9 of 12 (855 Views)

Re: Unable to disabled subtitles after patch 1.4

★★★★ Apprentice
@Saikyuen The problem is still present on PC even after patch 1.4.1

I deleted the Bioware folder but nothing changes (except to reset the settings).

Subtitles are active even when disabled.
Message 10 of 12 (787 Views)