Help us improve Answers HQ! Take Survey No, Thanks

Unable to connect

by BntyHntr40
Reply

Original Post

Re: Game won't load. Freezing at "loading Catina"

★★★★ Novice

So it’s working missed my ranking by a lot. So no free stuff as a apology from them. How did I Knowthat was going to happen. 

Message 60 of 192 (264 Views)

Re: Game won't load. Freezing at "loading Catina"

★★★★ Newbie

same here.

android on nexus 7

checking for updated during 10...15 minutes, than 10...15 minutes loading cantina, guild chat takes 10 minutes for posting, keep gettin gerrors.

tried restart android, restart game, reinstall game, ...

nothing works

Message 61 of 192 (232 Views)

Re: Game won't load. Freezing at "loading Catina"

Community Manager (retired)

Hiya,

Our team encountered a bug on 3/7 that was affecting players ability to log into the game. A Hotfix was pushed that has since corrected this issue, so you should be able to log in and access the game. If you continue to encounter issues, please close the app and reboot. Thanks!

Message 62 of 192 (383 Views)

Re: Game won't load. Freezing at "loading Catina"

★★★★ Novice

So it was your fault we missed out on our payout times, so we missed better rewards. So what do you plan on doing about it?

Message 63 of 192 (210 Views)

Re: Game won't load. Freezing at "loading Catina"

[ Edited ]
★★★★ Newbie

well, it is nice that you "solved" it. only problem is that it is not solved....

tried restarting game, restarting tablet, reinstalling game.

sure, i can login to the game, it just takes about 15 -20 minutes of checking for updates and loading cantina.

and whenever i send a guild msg, it takes another 10 minutes of loading. and after 20 minutes playing, i have to login again for 15 minutes...

but like you said, i can "login" so the problem is "solved"

just in case you did not get it, the quotes are sarcasm...

if it might help, i'm using nexus 7 with android 6.0.1

Message 64 of 192 (186 Views)

Re: Game won't load. Freezing at "loading Catina"

★★★★ Newbie
and now it actually does not login at all anymore... tried for about 90 minutes, but still nothing
Message 65 of 192 (248 Views)

Re: Game won't load. Freezing at "loading Catina"

★★★★ Newbie
On Wifi I get "There is an error with your connection". On data it just doesnt load
Screenshot_2018-03-09-12-17-32.png
Message 66 of 192 (234 Views)

Re: Game won't load. Freezing at "loading Catina"

★★★★ Novice

I get the same "Connection Error" message...    I use a Android phone primary.I have Bluestacks on my PC and I get the same result there.

 

I started playing the game on an IPad Mini,   And linked the accounts last year.    The Mini is way underpowered, currently it crashes while downloading assets, but it does connect.

 

Message 67 of 192 (221 Views)

Re: Game won't load. Freezing at "loading Catina"

★★★★ Newbie
I have the same issue, game directly says problem with my connection while it hasn't even started to launch.
Bad timing with fleet payout hour ...
Screenshot_20180309-171742.png
Message 68 of 192 (212 Views)

Re: Game won't load. Freezing at "loading Catina"

★★★★ Novice
Same here, no dice with either wifi or data.
Screenshot_20180309-132145.png
Message 69 of 192 (205 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help