Unable to connect

by BntyHntr40
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Original Post

Re: WiFi connection issues SWGOH

★★★ Newbie

Same issue "There is an error with your connection". Android platform.

Message 131 of 194 (678 Views)
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Connection error!!!

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Zte blade
OS Version IOS
Ally Code: (Find it here: http://bit.ly/AllyCode ) Can't log in to find it!
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug It keeps saying that there is a connection error!
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region South America
Country United States

My double energy bonus is going to expire soon! Everything else on my mobile device is connecting just fine only this game!
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Message 132 of 194 (552 Views)
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Re: Unable to connect

★★★ Newbie
Still not working 😭
Message 133 of 194 (670 Views)
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Re: Unable to connect

★★★ Newbie

I have same problem. error start to occur about 15:45 - 16:00 GMT. I get this error while using wi-fi. everything else im trying to open is fine.

when i switch to LTE i can log in immediately.

Message 134 of 194 (654 Views)
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Re: Unable to connect

★★★ Newbie
Cannot connect
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Message 135 of 194 (651 Views)
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Re: WiFi connection issues SWGOH

★★★★ Novice
Merklynn, i agree entirely.
Message 136 of 194 (650 Views)
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Re: Unable to connect

[ Edited ]
★★★ Newbie

Hello, thanks for reporting this, I've been having the same problem all afternoon, but am not in the USA, I'm in the Netherlands, Europe. I keep getting the stated error message of "There is an error with your connection". I have gone through EA's troubleshooting steps for Android, have restarted the phone and the app multiple times without any result. My wifi connection is fine, I can use any other app on my phone . I screengrabbed the error message and uploaded it via Wifi to my Onedrive. Looks like I won't get my 600 tickets done today if this problem persists.

 

game alias: Azha Ousond / Ally code: 729-589-562

Heroes_2018-03-09-19-01-31.png
Message 137 of 194 (635 Views)
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Re: Connection error!!!

★★★ Newbie
There's another thread indicating it's a known issue they are working on.
Message 138 of 194 (537 Views)
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Game will not load connection error

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Phone
OS Version ?
Ally Code: (Find it here: http://bit.ly/AllyCode ) 316-658-618
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug It's been about 4 hours I have tried everything over wifi/mobile restarting phone even re installing the game it will not load I am not able to contribute in the war and it is extremely disappointing
Steps: How can we find the bug ourselves? ?
Connection Type Mobile
Please select your region South America
Country United States

Message 139 of 194 (549 Views)
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Re: Unable to connect

★★ Novice

Made my phone into a Hotspot, connected Ipad to it, went straight in. switch to Wifi. wont work

Message 140 of 194 (607 Views)
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