Unable to connect [ Edited ]

[CG_MindTricks · Accepted solution]

---

Note: While we investigate, this thread has been marked as resolved to make it more easily visible for everyone.

---

Hi all, thank you for the reports. We are currently investigating it.

[Doc_Savage_23]

Same.  US, iPad, it’s been down for at least 45 minutes.  

This is not affecting a “small number” of players.  It is widespread and frustrating.

[CG_MindTricks]

Hi all, thank you for the reports. We are currently investigating it.

[mlfnk]

Same here. iOS. Europe. Payout time in both arenas and end of TW. :-/

[Alinoex]

roduct: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiaomi 5s
OS Version MIUI 9 8.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 441892868
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Unable to connect to the game, "There is an error with your connection". But it's only occurring to this game, my browser gets connection, other games.
Steps: How can we find the bug ourselves? Start the game
Connection Type Mobile
Please select your region Europe
Country Poland

[curtismathew]

Same here. Connection error- also my payout for Arena now

[Merklynn31]

I'm getting this too, both on my tablet and phone (one on wifi and one via the cell phone network).  Arena time too!

[Ellesedil]

It is maybe a vendor problem, i have Dual sim. One Works, the other not. Bq Aquaris x, germany

[UnknownJedi2]

Same here and a large number of our guild. With 1h to TW end this is terrible timing. This is a big problem as it's players in Canada and USA for sure and on multiple platforms and devices

[ELXEFY75]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Unable to connect
OS Version 11.2.2
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Myself And several players of a french guild are Still unable to connect with same problem than everyone just right now
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country France

‌

Thanks for Quick action