Product: Star Wars: Galaxy of Heroes
What type of device are you experiencing the issue with? Pixel 2 XL
OS Version Android 8.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 755973572
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Unable to connect to the game, "There is an error with your connection". But it's only occurring to this game, my browser gets connection, other games.
Steps: How can we find the bug ourselves? Start the game
Connection Type Mobile
Please select your region North America
Solved! Go to Solution.
March 2018 - last edited March 2018 by EA_Tom
Note: While we investigate, this thread has been marked as resolved to make it more easily visible for everyone.
Hi all, thank you for the reports. We are currently investigating it.
i am on iOS, and recently whenever my client decides to check for updates i get a connection error and the game will not load. this occurs on LTE mobile data and *some* wifi connections, although luckily not my home one. however, for a mobile game *from the chinese app store* it does make it rather unplayable if i cannot connect while on mobile data.
the game itself works fine and if this "checking for updates" process is skipped by the client it logs me straight in and i can play out and about no problems.
it is a recent phenomenon; i don't remember it happening at all before the guilds and raids client update. i guess it is a problem with the update server not being accessible from mainland china - if anyone wants to reach out to find out more information and pinpoint why it isn't working, i am here. it is driving me to the edge of quitting, however, as i can't play when i want to the most - on my commute.
Apologies for the late reply, are you still experiencing this issue while attempting to play the game from China?
via wifi. I've tried it on other connections and it's doing the same. A couple of others in my guild is having the same issue.
yes, i'm on iOs. i see the issue over data and *some* wifi connections, but not the wifi at my home or work (thankfully).
If i see "checking for updates" when i load the app, it works fine. if i do, i know i'm in for a world of disappointment.
@dandaniel999 Okay, thanks for the clarification.
I don't have any additional advice at this stage, but will pass the information on and get back to you once I get any news.