Unable to complete eco tokens festival task [ Edited ]

[EA_Lanna]

Hi @catvocals, 

Are you able to open your game? It would be the best option for both you and the support team. When a help ticket is generated from the game itself, it links your account information to the ticket for the support team and should make life easier all around. 🤞

You can find the help option from the settings menu

- EA_Lanna

[catvocals]

That’s good to hear. I just don’t know how to submit an in game ticket. But I’ll try and work it out today 😁 Thank you

[GhostFreeek]

@catvocals It's simple! The link will redirect you to the 'contact us' section of EA help.Once you go there,select "missing content" and after that "never received content". Once you're done with that, you will see a mail page.Provide them with your game info and write about the seasonal task of 400 eco tokens.Thats it!

[catvocals]

Ok great (not sure why I was advised to do it the other way originally then but never mind), so I’ve clicked on help from inside the game. What do I do next please? Visit answers HQ or click contact us? This website just sends me round in circles and I don’t want to get it wrong a third time. I think I may be losing my mind now. Thank you for your help.

Edit - I think I’ve hopefully sorted it now thanks to the guide the @anxiolytical shared. Fingers crossed anyway 🤞🏻

One more thing though - others are saying they received festival tickets, not a free skip. If that’s correct maybe the original post about this needs amending. Might also be worth amending it to tell people to go to help via their game, rather than straight from the website to save them the extra step I did. 

[catvocals]

Thanks, I did all that already but via the website, rather than direct from my game. Now I’ve clicked help in game but don’t know where to go next. I do t want to do the wrong thing again. It’s infuriating 😖 Really glad you got the issue sorted though and appreciate your help. 🙂

[anxiolytical]

@catvocals: 

https://www.reddit.com/r/SimsMobile/comments/nf8iug/good_news_for_players_with_maxxed_out_eco/gykopw... This is a very comprehensive comment from the Sims Mobile subreddit outlining step-by-step what to do! I followed it and submitted a ticket last night and got my 750 festival prize tickets this morning. Hope this helps, I know it’s confusing

edit: I also copy/pasted the text from the linked comment in case linking to Reddit is a no-no. Thanks to Reddit user Scott-Ottawa for this guide! 

Thanks for sharing the good news. The announcement says,'To be eligible for the free skip players must submit a support ticket via  link with their Player ID and screenshots of their fully upgraded Eco Workshop."

I'm not sure if I did it correctly, but here are the convoluted hoops I jumped through to submit a support ticket:

• Open the game and take a screenshot of the blue Sims Mobile page with your Player ID in the top right corner. Either write it down, or copy that number using a tool like Google Lens.
• Go to the Eco Workshop using the top button on the left of your screen, click the second tab on the lab where it will show you have completed Stage 7 and that you have 0 green tokens with Dax on the right, then take a screenshot. Hit the x in the top right corner to go back to the game.
• You can click on "the link" mentioned in the announcement by EA_Lanna and skip the next couple steps, but I recommend skipping the link and just keep following these instructions so you don't miss a step.
• To contact EA to start a ticket, click the blue arrow button on the far right, then the bottom blue tab for Settings, then the "Help & About" button on the right, then the "Help" button.
• On the EA Help page, click "Select a topic" pulldown and choose "Promotions and Events" or "Missing Content" (Do not click "Report a Bug" since you won't be able to submit a bug report as this is a known issue).
• Click on the "Contact Us" button on the bottom of the page and you will get a page called "Case Information". You should also be able to see any of your previous cases.
• Fill in the boxes with your name, etc, and under Subject, I wrote "Eco Workshop and Sims Festival", and when asked to describe the issue, I wrote "I had already completed Stage 7 of the Eco Workshop so I cannot complete the 'Earn 400 Recycle Tokens' in the Sims Festival seasonal task worth 750 tickets. I understand from the bug report by EA_Lanna that I am entitled to a free skip. MyPlayer ID is xxxxxxxxxxxxxx".
• Attach the screenshot of your Eco Workshop summary page.
• You will get a confirmation page with your case number and an e-mai  that says "We Have Received Your Request" and then wait to hear from them with fingers crossed.

[catvocals]

You are an angel, @anxiolytical  thank you so much. I don’t know why there have to be so many hoops to jump through. Fingers crossed I got it right this time 🤞🏻🙏🏻🥰

[SalixCat]

@catvocals Can you try clearing cookies on you browser?
Follow the instructions from Apple here: https://support.apple.com/en-us/HT201265

[catvocals]

Thanks so much @SalixCat - I’ve now raised a ticket in game with help from the guide shared by @anxiolytical Got there in the end. Technology is not my forte. 🙂

[catvocals]

Hi @EA_Lanna I’ve raised another ticket/case, this time through the game as instructed in the email I received, but have had no reply. Any chance this could be chased please? Case number is #82990286 Many thanks