Unable to buy crystals

by Sthenos1326
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Original Post

Accepted Solution

Unable to buy crystals

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S10
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 634-789-376
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I'm trying to buy crystals and it's giving an error that check your network connection etc. I've tried on wifi and mobile connection both
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country United States of America

Pls see screenshot 

Screenshot_20210524-133804_Heroes.jpg
Message 1 of 3 (147 Views)

Accepted Solution

Re: Unable to buy crystals

EA Live QV Team

Hi @Sthenos1326 and sorry to hear that.

 

We have checked your account and can see that a purchase went through at 1:09:17am UTC this morning. Please let us know if you run into this issue again.

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Message 2 of 3 (115 Views)

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Re: Unable to buy crystals

EA Live QV Team

Hi @Sthenos1326 and sorry to hear that.

 

We have checked your account and can see that a purchase went through at 1:09:17am UTC this morning. Please let us know if you run into this issue again.

Message 2 of 3 (116 Views)

Re: Unable to buy crystals

★★★★ Novice

The issue has been resolved

Message 3 of 3 (101 Views)