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Re: Unable to add 1st Round Hero to set

by EA_Blueberry
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Unable to add 1st Round Hero to set

★★★★ Novice

Product: Madden NFL 19
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? killa ant11
Date/time issue occurred 3/31/2019-11:10pm
What type of issue do you have? Other
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I completed all the (1st Round Hero Highlights) solos and received my pack for a free first round hero. I selected Jimmy Smith with hopes to add him to the Keyshawn Johnson-1st Round Master set; I already have Nelson & Bosa; after trying to do this it doesn't give me the option to add him to the set. On his card it says he's able to go in sets, like any other NAT card.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Try and add one of the NAT Heros to one of the appropriate sets, or specifically try it with Jimmy Smith.
What happens when the bug occurs? I am unable to add my NAT Jimmy Smith to the set ion order to complete it.
What do you expect to see? I expect to have the option to add him to the set, and complete the set.
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A

Someone please help; I'm a bit frustrated.

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Accepted Solution

Re: Unable to add 1st Round Hero to set

★★★★ Novice

Hi @EA_Blueberry 

 

I appreciate the quick response. No error message was associated. After some digging I found that the issue lies within the set itself; since the set returns NAT versions of the cards you put in it, and since the set is repeatable, it doesn't accept NAT players being added to it. That would technically cause an infinite loop of completing it; it's annoying that the system is not more complex but it's alright.

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Message 3 of 3 (223 Views)

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Re: Unable to add 1st Round Hero to set

Community Manager

Hi, @killa_ant02 

 

Do you get any specific error message when you try to add Jimmy Smith to the set? Got a recorded clip we could check out?

/Blueberry

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Message 2 of 3 (271 Views)

Re: Unable to add 1st Round Hero to set

★★★★ Novice

Hi @EA_Blueberry 

 

I appreciate the quick response. No error message was associated. After some digging I found that the issue lies within the set itself; since the set returns NAT versions of the cards you put in it, and since the set is repeatable, it doesn't accept NAT players being added to it. That would technically cause an infinite loop of completing it; it's annoying that the system is not more complex but it's alright.

Message 3 of 3 (224 Views)

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