Unable to Open Game

[DarthGibbons]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7
OS Version iOS 12.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 469-668-191
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Unable to open game on Mobile Data. Attempting to open game just brings up the splash screen saying "Checking for Updates" and this does not progress. Game opens fine on wifi so I initially thought it was an issue with my data but then found other apps working fine and other guildmates having the same issue.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Australia
Country Australia

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This occurred in the hours leading up to my arena payouts and I was forced to spend crystals to reset my attempt cooldown on several occasions in order to climb while able to access wifi and reach my normal rank at the top.

[EA_HighCommand · Accepted solution]

Hi @DarthGibbons and sorry for not responding earlier.

There was/is an outage with Optus services at the time of your report. This affected Australia only (sorry bout that). More info and details here: https://yescrowd.optus.com.au/t5/Network-Coverage/Slow-browsing-of-international-sites-on-Optus-netw...

[EA_HighCommand · Accepted solution]

Hi @DarthGibbons and sorry for not responding earlier.

There was/is an outage with Optus services at the time of your report. This affected Australia only (sorry bout that). More info and details here: https://yescrowd.optus.com.au/t5/Network-Coverage/Slow-browsing-of-international-sites-on-Optus-netw...

[DarthGibbons]

Thanks for the info!

[Bilbo418]

So when are you fixing it?

[dwwmc]

I have not been able to open the game for over a week. I have uninstalled and re downloaded it. One of my friends has the same problem. We are on iPhone 11. 

[GladOS-013]

@dwwmc Please don't necropost old threads just because they seem close to your current problem. That's against forum rules. If you need assistance please create a new thread, because any login issues from May last year are not related to any current issues.