Ultimate team solo draft stolen money

[Ceckenzee]

Product: Madden NFL 20
Platform:PC
Which console generation do you have? XBOX One X
What is your gamertag/PSN ID? CECKENZEE
Date/time issue occurred 9.4.2020
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Draft Champions
Summarize your bug The game stops and when i restart it it didnt give me my 9000 gold back it happens 4x times and i dont have my 36 000 back. There is written that no connection but i have connection.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Go to Solo draft in ultimate team
What happens when the bug occurs? Stole 9000 from me
What do you expect to see? give me my money back
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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I WANT MY MONEY BACK!

[EA_Aljo · Accepted solution]

Hi there, @Ceckenzee.

Try opening a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They should be able to look into this for you. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @Ceckenzee.

Try opening a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They should be able to look into this for you. Thanks!