Ultimate team challenges not working
by eddie11177617Original Post
Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? CeeLo-B
Date/time issue occurred September 3, 2020
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I put Ultimate Team but it's the whole game for me. When I try to launch the game, an error message pops up during the loading screen. It says "We are currently unable to process your content, but will continue trying. Please contact EA customer support if this persists" and then the loading stays on . This has been going on for two weeks now. I've tried all the troubleshooting solutions and it still doesn't work. I was able to connect to Madden 21 on a different PSN account so I know it's just an issue with my main account. I also get the message "Your account has been denied access to this feature. Please contact customer service for more information" on the Madden Companion App for Ultimate Team and Franchise.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure. I just get an error message every time I try to load in.
What happens when the bug occurs? I can't access the game.
What do you expect to see? The ability to get on Madden 21 and continue playing.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Here are the Images of the error messages.
Please make contact with an EA Game Advisor for information regarding the "Denied Access" message.
Click the following link to get started: https://help.ea.com/en/contact-us/
Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
Thanks.
Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID?
Date/time issue occurred Since September 16th
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug Game won’t load. See picture
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Fix the game
What happens when the bug occurs? Game won’t load
What do you expect to see? Game starting
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Game error code below
