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Ultimate Team and Franchise not loading

by Wechy74
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Ultimate Team and Franchise not loading

★★ Novice

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? lXReaplX Juice
Date/time issue occurred 2/19/20
What type of issue do you have? Exploit
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I’m not able to load into ultimate team or franchise modes. It shows 3 error saying 1: we are currently unable to process your content 2: out servers cannot process your request at this time try again later 3: your account has been denied access to this feature
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Im not sure.
What happens when the bug occurs? Won’t load into ultimate team or franchise so I can play them.
What do you expect to see? I expect to see this taken care of so I can play the game I paid for!!
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

Ultimate team and franchise not loading in so I can play

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Accepted Solution
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Re: Ultimate Team and Franchise not loading

★★ Apprentice

Those are ban messages. EA issued a ban wave this week and a lot of players who recently completed the NTL set are going through this. You will have to contact Account Management and have your case referred to ToS.

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Re: Ultimate Team and Franchise not loading

★★ Apprentice

Those are ban messages. EA issued a ban wave this week and a lot of players who recently completed the NTL set are going through this. You will have to contact Account Management and have your case referred to ToS.

Message 2 of 5 (163 Views)
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Re: Ultimate Team and Franchise not loading

★★ Newbie

So how do I do that because I'm getting the same issue on ps4

Message 3 of 5 (138 Views)
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Re: Ultimate Team and Franchise not loading

Community Manager

@julyyyyyyyyy @Wechy74 

 

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

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Message 4 of 5 (97 Views)
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Re: Ultimate Team and Franchise not loading

★★ Novice

I’ve done that already I’ve sent 2 emails and haven’t got a reply back! 

Message 5 of 5 (85 Views)
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