Ultimate Energy for Rey disappe

[ChrisLGibson]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 952577814
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug All my energy stored up for Rey’s Ultimate ability is gone and says I don’t meet the requirements for the event.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country USA

‌

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 952577814
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug The latest update got rid of my Ultimate Energy that I had earned to play for my next Ultimate Mat. It also says I don’t qualify for the event anymore.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country USA

‌

[dmcneice]

Same problem for me. Can't access the event no more and just did my refreshes and wondered why I didn't get any tickets... I should have checked first

[vantsingkyo]

Product: Star Wars: Galaxy of Heroes
Platform: Apple iPhone
What type of device are you experiencing the issue with? iPhone Xr
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 995423926
What type of issue do you have? Gameplay
How often does the bug occur? one time 
Summarize your bug The latest update makes Ultimate Energy disappear.  It also says I don’t qualify for the event anymore. The remaining energy still enough and allow me to enter tier 1 or 2, but i cannot farm any more and cannot see it. I am qualified and already have 155/330 shards. after restart game it became normal.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Asia
Country Hong Kong, China

[EA_HighCommand]

Hi @ChrisLGibson,

We've checked your account and you still have 54 Light Side currency available. Did you already do a full restart of the game? That usually syncs everything correctly with our server data.