UNABLE TO Launch the game

[major_deadbolt]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7
OS Version 11.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I am unable to log into the game for the last two hours. The game is stuck at the ‘checking updates’ stage and gives me an error ‘there’s an error with your connection. Try Again’. My mobile internet is working fine (LTE) but am still unable to launch the game.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Asia
Country Pakistan

‌

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7
OS Version 11.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) ‭176-759-‬519
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I am unable to log into the game for the last two hours. The game is stuck at the ‘checking updates’ stage and gives me an error ‘there’s an error with your connection. Try Again’. My mobile internet is working fine (LTE) but am still unable to launch the game.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Asia
Country Pakistan

‌

[major_deadbolt · Accepted solution]

---

@EA_HighCommand wrote:

Hi @major_deadbolt and sorry to hear that.

We've checked your account and were able to verify in-game activities today at 12:17 pm GMT+1 (45 minutes ago). Could you please confirm that the issue is resolved?

---

Yes I am able to connect via WiFi.  Still unable to connect via mobile internet. I have already forced closed/ restarted my phone once but the issue still persists. 

[EA_HighCommand]

Hi @major_deadbolt and sorry to hear that.

We've checked your account and were able to verify in-game activities today at 12:17 pm GMT+1 (45 minutes ago). Could you please confirm that the issue is resolved?

[major_deadbolt · Accepted solution]

---

@EA_HighCommand wrote:

Hi @major_deadbolt and sorry to hear that.

We've checked your account and were able to verify in-game activities today at 12:17 pm GMT+1 (45 minutes ago). Could you please confirm that the issue is resolved?

---

Yes I am able to connect via WiFi.  Still unable to connect via mobile internet. I have already forced closed/ restarted my phone once but the issue still persists. 

[EA_HighCommand]

Thank you for the swift update, much appreciated!

Since you can connect via WiFi the issue is most likely related to your mobile connection. You may want to check with your provider.