Help us improve Answers HQ! Take Survey No, Thanks

Two tier 5 raids vanished

by concreteman65
Reply

Original Post

Highlighted
Accepted Solution

Two tier 5 raids vanished

[ Edited ]
★★★★ Novice
My officer started a tier 5 raid at 6:30pm CDT on 8-19-16 and at 9:38 when we had done 60% damage in phase 1 the raid disappeared. Almost immediately after a new tier 5 was started but not by myself being guild leader or another officer. It named one of the officers as the person who started the raid, but he wasn't logged on to the game yet. When we got to 60% damage done in the second raid phase 1 the raid disappeared again. I'm wondering what can be done to get our 92,000 guild bank coins back? Please resolve this issue quickly as possible so we can get our guild bank coins back. The guild is The Light Brigade Awakens.
Message 1 of 2 (113 Views)

Accepted Solution

Re: Two tier 5 raids vanished

Community Manager

@concreteman65 Hi,

 

Unfortunately we cannot assist with this directly via the forums.

As you are are the guild leader, please contact our support team so we can look into this further: http://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars...

 

Cheers,

Nils

View in thread

Message 2 of 2 (115 Views)

All Replies

Re: Two tier 5 raids vanished

Community Manager

@concreteman65 Hi,

 

Unfortunately we cannot assist with this directly via the forums.

As you are are the guild leader, please contact our support team so we can look into this further: http://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars...

 

Cheers,

Nils

Message 2 of 2 (116 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help