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EA_HighCommand
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5 years ago

Re: Two accounts logged into google play

Hi @taygreen1995 and thank you for the report.

It could be that you accidentally linked your account 2 to the Google account that you had linked to account 1 (and unlinked it from account 1 in the process). Another possibility is that your Google and/or SWGOH account got compromised. We strongly recommend securing your accounts (including email accounts) by changing passwords etc. and get in touch with our support asap to get this sorted.

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,321 PostsLatest Activity: 4 minutes ago
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Two accounts logged into google play","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:10948403"},"body":"

Hi @taygreen1995 and thank you for the report.

\n\n

It could be that you accidentally linked your account 2 to the Google account that you had linked to account 1 (and unlinked it from account 1 in the process). Another possibility is that your Google and/or SWGOH account got compromised. We strongly recommend securing your accounts (including email accounts) by changing passwords etc. and get in touch with our support asap to get this sorted.

","body@stringLength":"755","rawBody":"

Hi @taygreen1995 and thank you for the report.

\n\n

It could be that you accidentally linked your account 2 to the Google account that you had linked to account 1 (and unlinked it from account 1 in the process). Another possibility is that your Google and/or SWGOH account got compromised. We strongly recommend securing your accounts (including email accounts) by changing passwords etc. and get in touch with our support asap to get this sorted.

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Two accounts logged into google play","moderationData":{"__ref":"ModerationData:moderation_data:10948404"},"body":"

It appears I've done your first suggestion and unlinked the account and can no longer get into the account. I've tried talking to the support option but nobody seems to be able to help me. Do you have any suggestions on how I can get that account back?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-07-06T08:12:27.664-07:00","lastPublishTime":"2021-07-06T08:12:27.664-07:00","metrics":{"__typename":"MessageMetrics","views":525},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10948405":{"__typename":"ModerationData","id":"moderation_data:10948405","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10948405":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5297059"},"id":"message:10948405","entityType":"FORUM_REPLY","eventPath":"category:star-wars-galaxy-of-heroes-en/category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:swgoh-technical-issues-en/message:10948402/message:10948405","revisionNum":1,"uid":10948405,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:10948403"},"conversation":{"__ref":"Conversation:conversation:10948402"},"subject":"Re: Two accounts logged into google play","moderationData":{"__ref":"ModerationData:moderation_data:10948405"},"body":"@EA_HighCommand It appears I've done your first suggestion and unlinked the account and can no longer get into the account. I've tried talking to the support option but nobody seems to be able to help me. Do you have any suggestions on how I can get that account back?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-07-06T08:15:00.764-07:00","lastPublishTime":"2021-07-06T08:15:00.764-07:00","metrics":{"__typename":"MessageMetrics","views":519},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10948406":{"__typename":"ModerationData","id":"moderation_data:10948406","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10948406":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:229194"},"id":"message:10948406","entityType":"FORUM_REPLY","eventPath":"category:star-wars-galaxy-of-heroes-en/category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:swgoh-technical-issues-en/message:10948402/message:10948406","revisionNum":1,"uid":10948406,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:10948405"},"conversation":{"__ref":"Conversation:conversation:10948402"},"subject":"Re: Two accounts logged into google play","moderationData":{"__ref":"ModerationData:moderation_data:10948406"},"body":"

Hi @taygreen1995, do you have a ticket number from your contact with support? I can see if I can get it raised to the right person to help you here.

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Case ID: 85885661

Overwritten account: (account I can't access anymore)
Player Name: GrandMastrYoda
Ally Code: 752493964

Other account: (guest account signed into facebook, but now pulls up when I log into my Google Play account for the account above)
Player Name: MastrYoda
Ally Code: 929317914","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-07-06T08:27:47.026-07:00","lastPublishTime":"2021-07-06T08:27:47.026-07:00","metrics":{"__typename":"MessageMetrics","views":505},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10948408":{"__typename":"ModerationData","id":"moderation_data:10948408","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10948408":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5297059"},"id":"message:10948408","entityType":"FORUM_REPLY","eventPath":"category:star-wars-galaxy-of-heroes-en/category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:swgoh-technical-issues-en/message:10948402/message:10948408","revisionNum":1,"uid":10948408,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:10948406"},"conversation":{"__ref":"Conversation:conversation:10948402"},"subject":"Re: Two accounts logged into google play","moderationData":{"__ref":"ModerationData:moderation_data:10948408"},"body":"@EA_HighCommand let me know if I missed anything or if you need any other information. Thank you again for helping me figure this out!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"134","kudosSumWeight":0,"postTime":"2021-07-06T09:38:10.788-07:00","lastPublishTime":"2021-07-06T09:38:10.788-07:00","metrics":{"__typename":"MessageMetrics","views":470},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10948409":{"__typename":"ModerationData","id":"moderation_data:10948409","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10948409":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:229194"},"id":"message:10948409","entityType":"FORUM_REPLY","eventPath":"category:star-wars-galaxy-of-heroes-en/category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:swgoh-technical-issues-en/message:10948402/message:10948409","revisionNum":1,"uid":10948409,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:10948408"},"conversation":{"__ref":"Conversation:conversation:10948402"},"subject":"Re: Two accounts logged into google play","moderationData":{"__ref":"ModerationData:moderation_data:10948409"},"body":"

@taygreen1995 yo should be all set now. Let us know if you need further assistance.

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