Twitch prime skin is collected but not appearing
by gaieralldayOriginal Post
Twitch prime skin is collected but not appearing
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Gayerallday
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Menu skin
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. My skin doesn't appear
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Every
When did this happen? (dd.mm.yy hh:mm) Today and last time
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I try every way to connect and link and disconnect my twitch prime with ea and start back I ask Amazon Prime for help and they refer me to you guys I want my skin ...
What should be happening instead? Having my skin
Steps: How can we find the bug ourselves? I don't know
I really did every step in the help section of twitch prime and I NB need to go here to get my help ..
Accepted Solution
Re: Twitch prime skin is collected but not appearing
Hi @gaierallday.
I'm afraid this isn't something that we'd be able to look into here on Answers HQ. When you have a chance I'd recommend getting in touch with EA Help so they can take a look.
You can find more details on how to set up a case with them over at the EA Help website.
/Kent
All Replies
Re: Twitch prime skin is collected but not appearing
Hi @gaierallday.
I'm afraid this isn't something that we'd be able to look into here on Answers HQ. When you have a chance I'd recommend getting in touch with EA Help so they can take a look.
You can find more details on how to set up a case with them over at the EA Help website.
/Kent
