Twitch prime gaming missing loot Fifa 23

[Gengardo27]

Product: FIFA 23
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia rtx 3060
Enter RAM memory size in GB 64
What is your gamertag/PSN ID? Gengardo
Do you only see this bug when you have cross-play activated? No
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/19/2022
What time did you see the bug? (HH:MM AM/PM) 1:00pm
What is your time zone? AGT (BET) - GMT - 3:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I claimed first and second loot from prime gaming but none of both appeared in my game
What happens when the bug occurs? You don't get your packs
What should be happening instead? The packs should appear in the store

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I have the conversation with prime gaming support:

Me [07:51:13] : Issue: Prime Gaming - General: Unable to Claim Prime Gaming Loot

Me [07:52:07] : Hello, im writing you because i had a problem with the first and second loot from fifa 23 that never appeared in my game

Jimena [07:52:10] : Hello, my name is Jimena. I'm here to help you today.

Me [07:52:55] : I just got the third when i install the game, and the fourth yesterday

Me [07:54:49] : Hello?

Jimena [07:54:58] : I see

Jimena [07:55:03] : Allow me a moment please

Jimena [07:55:15] : Sorry for the delay

Me [07:55:17] : Ok

Me [07:55:26] : I'll wait

Jimena [07:57:42] : I was checking

Jimena [07:57:49] : Everything is in order on our side

Jimena [07:58:12] : Please contact EA as they are responsible for the fulfillment of the loot

[EA_Solaire · Accepted solution]

Hey there @Gengardo27,

If you're not receiving your Prime loot, that's something the live support team will need to take a look at with you- here on the forums we aren't able to access your account details to investigate and see what's happened.

You can contact live support for more assistance on this by reaching out through the help site here, or you can get in contact through Twitter or Facebook as well if you prefer that method. 

[EA_Solaire · Accepted solution]

Hey there @Gengardo27,

If you're not receiving your Prime loot, that's something the live support team will need to take a look at with you- here on the forums we aren't able to access your account details to investigate and see what's happened.

You can contact live support for more assistance on this by reaching out through the help site here, or you can get in contact through Twitter or Facebook as well if you prefer that method.