Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 2080 Super
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? tkRuffiano
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Skin menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looking at my skins
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? None of my twitch prime skins I've been claiming this past year while on hiatus have been put onto my account.
What should be happening instead? I should recieve those skins.
Steps: How can we find the bug ourselves? Look that my account doesn't have those skins.
I have been claiming Twitch Prime skins for roughly a year now. Though I've been on hiatus from the game that whole time, when I logged in for the first time today I noticed none of the skins I had claimed were on my account at all except for the most recent Queen of Hearts Wraith skin. Can I get those skins I've claimed please?
