Treasure Hunt dig site not loading but walkie talkie is used [ Edited ]

[rp23k]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7
OS Version 14.6
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? When clicking the Smallfry Dig Site icon from the Treasure Hunt main page, I’m given the option to use 1 walkie talkie to dig. The last 2 out of 5 times I have clicked the “start digging!” button, one walkie talkie has been used without the dig site actually loading. I’m therefore not able to dig to collect any rewards, yet a walkie talkie has been used.
What do you expect to see? I expect to see the dig site load every time I used a walkie talkie.
Connection Type Wifi
Please select your region Europe
Country Germany

‌

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7
OS Version 14.6
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? When clicking the Smallfry Dig Site icon from the Treasure Hunt main page, I’m given the option to use 1 walkie talkie to dig. The last 2 out of 5 times I have clicked the “start digging!” button, one walkie talkie has been used without the dig site actually loading. I’m therefore not able to dig to collect any rewards, yet a walkie talkie has been used.
What do you expect to see? I expect to see the dig site load every time I used a walkie talkie.
Connection Type Wifi
Please select your region Europe
Country Germany‌

[Ilois4]

@rp23k That’s not good, sorry to hear. Any chance you get a random prize though when you reopen your game?

[EA_Kipling]

@rp23k Could you send me or my colleague @EA_DragonsEye your Player ID so we can investigate?

[rp23k]

@EA_Kipling I will send you a direct message. Thank you!

[rp23k]

@Ilois4 I may have received one random prize, but I can’t say for sure.

[EA_DragonsEye]

Hi @rp23k! Has this ever happened again or was just one time?We are not being able to reproduce the issue

[rp23k]

@EA_DragonsEye It happened once today, but after closing and reopening the app I was given a random prize of 400 simoleons.

[EA_DragonsEye]

Do you remember what you did before this happened? was on site or in the map?

[rp23k]

@EA_DragonsEye It has only happened from the map. I’ve never had an issue with digging on site.

[EA_DragonsEye]

thanks @rp23k