Touch Calibration Issues on Pixel 3 XL

by Amatossy
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Original Post

Accepted Solution

Touch Calibration Issues on Pixel 3 XL

★★★★★ Novice

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pixel 3 XL
OS Version Android 9
What is your Player ID? HorrorXfienD
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Unable to accurately move units in-game. Cannot close menus by clicking directly on "X" Must click top right corner of button. Cannot click + in top right corner to buy in-game items
Steps: How can we find the bug ourselves? Use game on Pixel 3 XL
Connection Type Wifi
Please select your region North America
Country United States

As soon as I switched phones from Google Pixel 2 XL to the Google Pixel 3 XL, The phone uses Android 9.0. I cannot move units accurately, I cannot close certain text boxes. The text boxes require me to press on the top right of the actual button. Can't press the + on the top right corner, despite flipping the phone. Google has connected to my phone for troubleshooting. I have also enabled developer tools and checked where my touch and tracking is registered. everything is accurate. 

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Accepted Solution

Re: Touch Calibration Issues on Pixel 3 XL

EA Live QV Team

Hey @Amatossy we released a new update since Friday! Can you let us know if you are still having this issue? Thanks!

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Re: Touch Calibration Issues on Pixel 3 XL

EA Live QV Team

Hi @Amatossy and thank you for reporting this.

 

We are already aware of this issue and are working on a fix.

Message 2 of 7 (1,227 Views)

Re: Touch Calibration Issues on Pixel 3 XL

★★★★★ Novice

Thanks! I can't wait! Dying to play

Message 3 of 7 (1,219 Views)

Re: Touch Calibration Issues on Pixel 3 XL

EA Live QV Team

Hey @Amatossy we released a new update since Friday! Can you let us know if you are still having this issue? Thanks!

Message 4 of 7 (1,171 Views)

Re: Touch Calibration Issues on Pixel 3 XL

★★★★★ Novice

The issue is fixed! Thank you!

Message 5 of 7 (1,157 Views)

Re: Touch Calibration Issues on Pixel 3 XL

★★★★★ Newbie

I'm still having the issue on Google Pixel 3 XL

Message 6 of 7 (870 Views)

Re: Touch Calibration Issues on Pixel 3 XL

★★★★★ Novice

I just tried my game or again and it updated and seems to be working. Try to make sure phone is up to date and try trinketing with Google using the settings and then support in your phone. Use chat or call them.

Message 7 of 7 (864 Views)