Toty solos not working

[nfreund1214]

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? Shadowviper468
Date/time issue occurred January 15 2 am
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Try to toty solos and says can not process request at this time
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Select toty solos and choose any of the three challenges
What happens when the bug occurs? Won't work
What do you expect to see? It fixed
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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Hdh

[B3rryMcKock1n3r]

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? BerryMcKock1n3r
Date/time issue occurred 1/21/2020
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I didn't receive my reward for MUT TOTY nat pack
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? check my account
What happens when the bug occurs? i didnt get the reward
What do you expect to see? no reward
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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I didn't receive the pack after i completed the team of the year challenges where after 90 stars it gives you a TOTY NAT 95-97 player pack. I have around 120 stars on the challenges but I didn't receive the rewards and it is not in my unopened packs either. Please fix this