Toons look like not activated and cut half

[zegene-EA]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? Graphic related
OS Version 12.1.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 528386792
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Toons look like they are not activated and sometimes look like they are cut, for example, legs not visible.
Steps: How can we find the bug ourselves? No idea.
Connection Type Wifi
Please select your region Europe
Country Turkey

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I have uploaded the image, and its not only unmasked kylo. I have seen this on hera too.

[zegene-EA]

Here is hera.

[CG_MindTricks]

Hey, thanks for the report. Can you please try to reinstall the game and let me know if the issue remains after reinstall?
Thank you.

[zegene-EA]

I have reinstalled the app. If I see the bug again I will let you know. Thanks.

[zegene-EA]

This time it happens at TB squad selection.

[zegene-EA]

The problem persists after reinstallation and not only at TB squad selection but also at the roster.