Toddler+ Objects bug

[ElektraArendelle]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 11
OS Version 13.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003024805304
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I’m not sure how I myself am very frustrated since I can’t understand how it went wrong
What do you expect to see? I haven’t played the game for a while (about 2 years) I had had it in my previous iPhone 6 and I work marvelously, yet I decided to download it again and all of a sudden I have a random toddler in my family, the place looks totally different (as if I hadn’t ever changed it from its original state that looks like a mess) and yet I could only change the furniture in my living room. For exemple if I try to change the toilet it’ll take me to the build/buy mode with no possibility of doing anything to the object it self, it the bedroom not even clicking for a long time in the broken bed or trash bag will do anything
Connection Type Wifi
Please select your region Europe
Country Luxembourg
Additional feedback

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H E L P

[givememore86]

@ElektraArendelle Were you playing during beta testing? The game will be 2 years old in March of this year. In beta stage of the game, according to some of the let's plays that I saw of the game, if you wanted a baby all you had to do was buy the crib, after beta you need to do a quest. So most likely your game thinks it's still in beta. What level are you on?

[givememore86]

Honestly, if your level is lower then level 10 for example, it most likely will be easier for you to start all over again. You are most likely going to  have to do a tutorial  stage and that might take a couple of days, but that would be fine so that you can get it done before the next event, and won't have to worry about glitches, we are also due for a new update to the game in a few more days with new features. Apparently it's going to be day and night animations. 🙄

[Phantomlover1717]

The best thing at this time is to contact an EA game advisor about this issue. 

You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us' 

Open the spoiler for picture how to get to the 'Contact Us' button:

Spoiler

The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.

If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud. 

An image in the spoiler on where to find the backup options:

Spoiler

If you choose the 'Report Bug' option you might not receive a reply from EA. 

If you can't access the app for some reason. You can also contact EA outside of it.  

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

[ElektraArendelle]

Honestly I might just do that, I’m on level 13 and the baby quest is still on going even though I already have a random toddler, thanks so much for the help and the tips.