Tier 3 SLKR Event

by cyan17
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Original Post

Accepted Solution

Tier 3 SLKR Event

★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XS
OS Version 14.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 171-964-757
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Tier 3 SLKR event is failing to properly resolve and award shards after winning battle.
Steps: How can we find the bug ourselves? Attempt the Tier 3 SLKR Event
Connection Type Wifi
Please select your region North America
Country United States

Attempted event for third and final set of rewards. Icons were not rendering properly and floating in other areas of the screen. Managed to complete anyways, triggering victory dialogue. Game hung on the final cutscene screen, but no victory/rewards popped up after waiting for 20+ minutes, screenshot attached.

 

All 60 tickets were deducted, no rewards provided. Submitting Report for resolution.

Stuck.jpg
Message 1 of 19 (721 Views)

Accepted Solution

Re: Tier 3 SLKR Event

[ Edited ]
EA Live QV Team

Hi guys,

 

This has been flagged to the team for further investigation.

 

Please see the following forum post: Known Issues with Today's Title Update (06/16/2021) 

View in thread

Message 4 of 19 (700 Views)

All Replies

Re: Tier 3 SLKR Event

★★★ Newbie

I was told by the in-game support agent that it's being flagged as a bug but any make-good will be at the discretion of the devs. You're definitely not the only person hitting this. I'm personally out 120 tickets (and the 4 days it took to farm them).

Message 2 of 19 (718 Views)

Re: Tier 3 SLKR Event

★★★ Novice

Guess I'll be expecting a few clone wars chewy shards.... lmao

Message 3 of 19 (705 Views)

Re: Tier 3 SLKR Event

[ Edited ]
EA Live QV Team

Hi guys,

 

This has been flagged to the team for further investigation.

 

Please see the following forum post: Known Issues with Today's Title Update (06/16/2021) 

Message 4 of 19 (701 Views)

Re: Tier 3 SLKR Event

★★★★★ Newbie

It also occurred on my note 20 ultra, and the health bars were both in the middle of the screen. 

Message 5 of 19 (688 Views)

Re: Tier 3 SLKR Event

★★★★★ Newbie
@Trenth82 Ally code is 485541916
Message 6 of 19 (685 Views)

Re: Tier 3 SLKR Event

★★ Novice

I also have had the same issue fortunately I’m only out 60 tickets and 50 shards. Ally code 866-629-614

Message 7 of 19 (617 Views)

Re: Tier 3 SLKR Event

★ Novice

Same, I’m out 120 in ds currency (and the days it took to collect it!) and don’t have much faith they’ll restore it  -__-

Message 8 of 19 (585 Views)

Re: Tier 3 SLKR Event

[ Edited ]
★★ Novice

Has anyone heard about recompense yet? I’d have SLKR unlocked today if this battle had awarded my 50 shards the other week!

Message 9 of 19 (556 Views)

Re: Tier 3 SLKR Event

★★★ Newbie

Same here! Lost 60 in tier 3!!!!!

Ally Code: 188-263-966

Message 10 of 19 (550 Views)