Third floor permit bug

[iuuudenbiuwr]

I spent 80000 simoleons purchasing my third floor. It supposed to take 2 days for the work but I didn’t get the third floor building permit after 2 days. Please fix the bug. Thank you. 

[Ilois4]

@iuuudenbiuwr 

Hi, sorry to hear this. The game is pretty unstable at the moment and it seems that players are experiencing all sorts of progress loss.   Did you lose the simoleons too? 

If you have some screenshots of you buying the permit (for example screenshot of the timer) you could try to get compensation of the simoleons you spent. 

Tips on creating an in-game ticket https://answers.ea.com/t5/General-Discussion-Feedback/Guide-Finding-your-Player-ID-How-to-send-a-Hel...