There is no background music

[FreezerSim]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei Mate 20 Pro
OS Version Android 9/Emui 9.1.0 (soon 10)
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Alll you can do is open the game and go to a place where there is background music (restaurant, night club etc.) or open the Sweet Treats Showdown event screen.
What do you expect to see? A fix
Connection Type Wifi
Please select your region
Country
Additional feedback

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The game several times at the opening does not present any background music. This seems to happen everywhere, In Sweet Treats Showdown screen and In all the buildings like the night club or the restaurant and all the others lots with background music.

[FreezerSim]

*Little clarification, I talk about background music and not sounds.
Sounds are okay.

[SalixCat]

@FreezerSim Could you please post your player-ID? That is something the team needs when investigating game issues.