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The player I bought from the auction house disappeared

by ht_nfl_master
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Original Post

Accepted Solution

The player I bought from the auction house disappeared

[ Edited ]
★★ Novice

Product: NHL 21
Platform:Microsoft XBOX One
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Purchase a player
What happens when the bug occurs? Your player that you bought from the market disappears
What do you expect to see? My player in my collection
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Ultimate team
What time did you see the bug? (HH:MM AM/PM) Idk
What is your time zone?
What is your gamertag/PSN ID? Penguinsfanht29
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

  • I don’t have any screenshots of it. But I had 113,000 coins and I bought Ryan Murray from the 94 FLASHBACK event and I bought him for 89k coins. I had the changing line issue and I logged off till tomorrow which is now today and my player isn’t there in my collection and I still have 24,240 coins so my coins weren’t redeemed. 
Message 1 of 9 (236 Views)

Accepted Solution

Re: The player I bought from the auction house disappeared

Community Manager

@ht_nfl_master 

 

Check your sets. It looks like you may have put him in one that hasn't been completed yet.

Aljo.png

View in thread

Message 4 of 9 (169 Views)

All Replies

Re: The player I bought from the auction house disappeared

Community Manager

Hi there, @ht_nfl_master.

 

I can currently see him in your inventory. Are you still missing him?

Aljo.png
Message 2 of 9 (192 Views)

Re: The player I bought from the auction house disappeared

★★ Novice

No I just got on an checked he isn’t there idk what happenend

Message 3 of 9 (186 Views)

Re: The player I bought from the auction house disappeared

Community Manager

@ht_nfl_master 

 

Check your sets. It looks like you may have put him in one that hasn't been completed yet.

Aljo.png
Message 4 of 9 (170 Views)

Re: The player I bought from the auction house disappeared

★★ Novice

ok I will but wouldn’t the player still be in my collection if he was in a set or no?

Message 5 of 9 (162 Views)

Re: The player I bought from the auction house disappeared

Community Manager

@ht_nfl_master 

 

It's possible he wouldn't be since he's in a set and not in your collection.

Aljo.png
Message 6 of 9 (160 Views)

Re: The player I bought from the auction house disappeared

★★ Novice

ok hang on I will look

Message 7 of 9 (157 Views)

Re: The player I bought from the auction house disappeared

★★ Novice

Yayy that was the issue lol Ig I accidentally sent it into a set but I found it

Message 8 of 9 (152 Views)

Re: The player I bought from the auction house disappeared

Community Manager

@ht_nfl_master 

 

Great! If you have any other issues, please let us know. Good luck on the ice!

Aljo.png
Message 9 of 9 (150 Views)
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