Re: The game crashes when launching on PC. Can't play it.

by Helldiver316
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Original Post

Accepted Solution

The game crashes when launching on PC. Can't play it.

[ Edited ]
★ Novice

Product: Madden NFL 20
Platform:PC
Which console generation do you have?
What is your gamertag/PSN ID?
Date/time issue occurred Monday August 19th all day long
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug Whenever I try to launch the game, a window briefly pops up and then disappears, bringing me back to the Origin game page. I can play Madden NFL 19 smoothly.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When you launch the game on Pc, the game just won't launch and crash.
What happens when the bug occurs? The game window appears and disappears, not allowing me playing the game.
What do you expect to see? The game should be launching.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? Radeon Pro 560
Enter RAM memory size in GB 8GB

I just subscribed to Origin Access Premier yesterday and downloaded Madden NFL 20. Yet when I hit Play on the Origin client, the window of the game briefly pops up in black and then immediately vanishes. I can't play the game at all, it just won't launch. My PC can run the game, I am able to play FIFA18 or Madden NFL 19 smoothly and never had any kind of issue with these games. Does anyone know how to fix this?

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Accepted Solution

Re: The game crashes when launching on PC. Can't play it.

★ Novice

Thank you for your reply, actually I found out yesterday thanks to the chat assistance that the problem came from my graphic drivers, they just needed to be updated, and now the game works great!

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Re: The game crashes when launching on PC. Can't play it.

Community Manager

@LitillStaralfur 

 

Can you please post your Dxdiag report here so we can take a look, thanks.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Message 2 of 5 (511 Views)

Re: The game crashes when launching on PC. Can't play it.

★ Novice

Thank you for your reply, actually I found out yesterday thanks to the chat assistance that the problem came from my graphic drivers, they just needed to be updated, and now the game works great!

Message 3 of 5 (509 Views)

Re: The game crashes when launching on PC. Can't play it.

Community Manager

@LitillStaralfur 

 

That's great, thanks for letting us know!

barry.png
Message 4 of 5 (486 Views)

Re: The game crashes when launching on PC. Can't play it.

★★★ Newbie

Hey EA,

 

I have a pretty similar problem.

My game crashes as soon as I am entering the Probowl at the beginning. My entire screen freezes and my whole PC shuts down and I cant do anything.

Btw this is the Trial version from the Origin Madden 20 free weekend. I already re-intalled the game twice, updated all my drivers and checked if my PC has all the hard and software required.

I just dont know what else to do and I would love to play the free Trial at least one day.

 

And here is the DirectX report too.

Message 5 of 5 (431 Views)