The client's account was blocked: Banned

[cheefire002]

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number GeForce GTX 960M
Enter RAM memory size in GB 12
What is your gamertag/PSN ID/EA Account name? CHeeFire
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. I don't remember sorry
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Rafe
Which Legends were your squad mates using (if applicable)? I was playing a battle together and my partner was Octane
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I do not know, but I know that I downloaded the program, but I played without cheats and aim bots, Banned I think arose because of this program. I want to correct a mistake.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing like that was played well.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? To be honest I don't remember maybe 5 or more
When did this happen? (dd.mm.yy hh:mm) hh
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Crashes when loading the Match and writes. (The client's account has been blocked)
What should be happening instead? Must enter the Match
Steps: How can we find the bug ourselves? You can check my CHeeFire account, because I didn't cheat and it's a pity for the account, and remove Banned(

‌

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number GeForce GTX 960M
Enter RAM memory size in GB 12
What is your gamertag/PSN ID/EA Account name? CHeeFire
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. I don't remember sorry
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Rafe
Which Legends were your squad mates using (if applicable)? I was playing a battle together and my partner was Octane
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I do not know, but I know that I downloaded the program, but I played without cheats and aim bots, Banned I think arose because of this program. I want to correct a mistake.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing like that was played well.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? To be honest I don't remember maybe 5 or more
When did this happen? (dd.mm.yy hh:mm) hh
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Crashes when loading the Match and writes. (The client's account has been blocked)
What should be happening instead? Must enter the Match
Steps: How can we find the bug ourselves? You can check my CHeeFire account, because I didn't cheat and it's a pity for the account, and remove Banned(

‌

Hello. As you may have noticed, I have Banned, but this one was Banned because of myself, because there was a program because of which I was given Banned. However, I did not cheat myself, I did not use an AIM bot, and there were no complaints about me. I ask you to check everything. Perhaps you will say again that I am a cheater because the program was and you can not understand, however, I have never cheated. Please accept my apologies for the inconvenience I have caused due to my mistake. I really want to fix everything. Well, I'm sorry for the account, I hope you will treat this with understanding. I will wait for an answer. CHeeFire account in Apex Legends, Email [edit: email address removed]. Here is the information about my account.

[EA_Barry · Accepted solution]

@cheefire002 

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

[EA_Barry · Accepted solution]

@cheefire002 

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.