The buttons to login to facebook and google play have disappeared

by Axyierl
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Original Post

Accepted Solution

The buttons to login to facebook and google play have disappeared

★ Novice

Product: The Sims Mobile
Platform:Android Phone
What type of device are you experiencing the issue with? Smartphone
OS Version 6.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003215942796
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? In the settings tab.
What do you expect to see? For these buttons to appear
Connection Type Wifi
Please select your region Europe
Country Poland
Additional feedback Please help me with the wait and I can not add friends.

Please help me with the wait and I can not add friends.
Message 1 of 8 (2,329 Views)

Accepted Solution

Re: The buttons to login to facebook and google play have disappeared

EA app Team

Hi @Axyierl,

 

Thanks for your detailed report, and welcome to Answers HQ!

 

You mention the buttons disappeared, were they showing before?

Did you restart the progress of the game, or is this your first time with The Sims Mobile? I'm asking because an underage account wouldn't get the option to connect the game to Facebook.

 

Thanks in advance for your answer,

-Mai

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Message 2 of 8 (2,834 Views)

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Re: The buttons to login to facebook and google play have disappeared

EA app Team

Hi @Axyierl,

 

Thanks for your detailed report, and welcome to Answers HQ!

 

You mention the buttons disappeared, were they showing before?

Did you restart the progress of the game, or is this your first time with The Sims Mobile? I'm asking because an underage account wouldn't get the option to connect the game to Facebook.

 

Thanks in advance for your answer,

-Mai

Message 2 of 8 (2,835 Views)

Re: The buttons to login to facebook and google play have disappeared

★ Novice
I am 13 years old, on facebook is available just for 13 years so should not be a problem
Message 3 of 8 (2,298 Views)

Re: The buttons to login to facebook and google play have disappeared

★★★ Novice
I have got the same issue and my age is 20.
Message 4 of 8 (1,915 Views)

Re: The buttons to login to facebook and google play have disappeared

[ Edited ]
★★★ Newbie
Me too. The login options were displaying earlier today. They disappeared after support had me uninstall/ reinstall because of a separate issue (every time I try to make my sim leave the house the game freezes and crashes). The game gave me a new player ID. Troubleshooting with support didn't help. The last time I called back they claimed they were aware of the bugs and are working on them, though they didn't mention that the first two times I contacted them.


Note 8
Version: l0.0.0.153919 / 10.0.0-Stage.172@153919
Player ID: 1003156855971 (the one with my progress)
Player ID: 1003580736998 (the new one)
Message 5 of 8 (1,881 Views)

Re: The buttons to login to facebook and google play have disappeared

★★★★ Novice
@EA_Mai I have the same problem, just logged into a new device, I am 51 and stated that after installing the simcity app. The game states wait a few minutes and the buttons will appear but after 10 minutes they have not appeared.
Message 6 of 8 (1,478 Views)

Re: The buttons to login to facebook and google play have disappeared

@ryoden11 this is the Sims Mobile forum, if you're looking for Simcity you can find it over here:
https://answers.ea.com/t5/SimCity/ct-p/SimCity-En


----------------

Answers HQ Guardian

do not work for EA

 

Message 7 of 8 (1,467 Views)

Re: The buttons to login to facebook and google play have disappeared

★★★★ Novice
@Phantomlover1717 Lol, yeah I spotted that just after pressing the post button :P
Message 8 of 8 (1,462 Views)