Re: The VC++ runtime redistributable package error 1602/5100

by EA_David
Reply

Original Post

The VC++ runtime redistributable package error 1602/5100

[ Edited ]
★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 950
Enter RAM memory size in GB 16.0 GB
What is your gamertag/PSN ID/EA Account name? xBazzi
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. I CANNOT DOWNLOAD THE GAME
Which Legend were you playing (if applicable)? I CANNOT DOWNLOAD THE GAME
Which Legends were your squad mates using (if applicable)? I CANNOT DOWNLOAD THE GAME
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I CANNOT DOWNLOAD THE GAME
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I CANNOT DOWNLOAD THE GAME
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? I CANNOT DOWNLOAD THE GAME
When did this happen? (dd.mm.yy hh:mm) 18/02/19 GMT 14:20
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I try to download and it pops up with the errors such as https://gyazo.com/fc9df0158e01a73c2e397b661e458c2b https://gyazo.com/506d2c582e63ebe60ac060eca59d491c
What should be happening instead? DOWNLOADING THE GAME
Steps: How can we find the bug ourselves? I have no clue, how i got the bug and i cannot give enough evidence then what i give. I have checked all youtube videos showing the same thing and doesn't help at all. Please help me. https://gyazo.com/af6dfd7e1f1336a8087fb53dfa289417 These are my microsoft drivers

help Frown

Message 1 of 6 (1,647 Views)

Re: The VC++ runtime redistributable package error 1602/5100

★★★ Novice

VC++ errors can often be resolved by uninstalling the offending version and retrying the install of whatever is hanging.  Go to add/remove programs and look for multiple installs of 2013/2015.

Message 2 of 6 (1,632 Views)

Re: The VC++ runtime redistributable package error 1602/5100

Message 3 of 6 (1,618 Views)

Re: The VC++ runtime redistributable package error 1602/5100

[ Edited ]
Community Manager

@xBazzi Can you send me a DM with your recent install logs?

They should be found at C:\Program Files (x86)\Origin Games\Apex\__Installer\InstallLog.txt by default. 


Thanks. 

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Message 4 of 6 (1,500 Views)

Re: The VC++ runtime redistributable package error 1602/5100

★★ Novice

i also have had this problem and have been going through all the forums and microsoft forums and NOTHING WORKS. manually installing VC files from microsoft site, it is an error on YOUR end and clearly it isn't a high priority as so many people have had this issue and no answer has ever been given. please assist. 

 

****************************************

Install Date: 02/14/2019
00:11:41 Started logging
****************************************

00:11:41 Install Location: C:\Program Files (x86)\Origin Games\Apex\
00:11:41 Install Locale: en_US
00:11:41 Initialized installation config.
00:11:41 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\Apex\" -autologging -startmenuIcon=0 -desktopIcon=0
00:11:41 EAInstaller version: 5.04.11.00
00:11:41 Original System Version (10.0.17134)
00:11:41 Launching System Version (6.2)
00:11:41 Touchup running under compatibility mode
00:11:41 OS: Microsoft Windows 8
00:11:41 Data reader initialized.
00:11:41 Data reader config: LOCALE = en_US
00:11:41 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\Apex\
00:11:41 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\Apex
00:11:41 Data reader config: CREATE_DESKTOP_ICON = 0
00:11:41 Data reader config: CREATE_STARTMENU_ICON = 0
00:11:41 Data reader config: 32BIT = 0
00:11:41 Data reader config: 64BIT = 1
00:11:41 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\Touchup.dat'.
00:11:41 Installation registry missing. Game not yet installed.
00:11:41 (Config)Studio: Respawn
00:11:41 (Config)Game Name: Apex
00:11:41 (Config)Display Game Name: Apex Legends
00:11:41 (Config)Updating ForceUninstallAllFiles to: 0
00:11:41 (Config)Updating ForceUninstallAllFiles to: 1
00:11:41 EAI data version: 5.04.11.00
00:11:41 The EAI build_guid is 54700217173545ecaa680ac7933527d6
00:11:41 Start redistributables install phase
00:11:43 Started DirectX Install Phase
00:11:43 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\directx\redist\dxsetup.exe" /silent
Working directory: C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\directx\redist\
00:12:00 Process exited with exit code 0.
00:12:00 Successfully installed DirectX runtime.
00:12:00 Finished DirectX Install Phase
00:12:00 Started VC++ Runtime 10.0.40219.1 Install Phase
00:12:00 Installing x64 VC runtime: 10.0.40219.1
00:12:00 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\vc\vc2010sp1\redist\
00:22:03 Process exited with exit code 1602.
00:22:03 Error installing x64 VC runtime. ****************************************
Install Date: 02/14/2019
15:58:54 Started logging
****************************************

15:58:54 Install Location: C:\Program Files (x86)\Origin Games\Apex\
15:58:54 Install Locale: en_US
15:58:54 Initialized installation config.
15:58:54 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\Apex\" -autologging -startmenuIcon=1 -desktopIcon=1
15:58:54 EAInstaller version: 5.04.11.00
15:58:54 Original System Version (10.0.17134)
15:58:54 Launching System Version (6.2)
15:58:54 Touchup running under compatibility mode
15:58:54 OS: Microsoft Windows 8
15:58:54 Data reader initialized.
15:58:54 Data reader config: LOCALE = en_US
15:58:54 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\Apex\
15:58:54 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\Apex
15:58:54 Data reader config: CREATE_DESKTOP_ICON = 1
15:58:54 Data reader config: CREATE_STARTMENU_ICON = 1
15:58:54 Data reader config: 32BIT = 0
15:58:54 Data reader config: 64BIT = 1
15:58:54 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\Touchup.dat'.
15:58:54 Installation registry missing. Game not yet installed.
15:58:54 (Config)Studio: Respawn
15:58:54 (Config)Game Name: Apex
15:58:54 (Config)Display Game Name: Apex Legends
15:58:54 (Config)Updating ForceUninstallAllFiles to: 0
15:58:54 (Config)Updating ForceUninstallAllFiles to: 1
15:58:54 EAI data version: 5.04.11.00
15:58:54 The EAI build_guid is 54700217173545ecaa680ac7933527d6
15:58:54 Start redistributables install phase
15:58:56 Started DirectX Install Phase
15:58:56 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\directx\redist\dxsetup.exe" /silent
Working directory: C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\directx\redist\
15:59:15 Process exited with exit code 0.
15:59:15 Successfully installed DirectX runtime.
15:59:15 Finished DirectX Install Phase
15:59:15 Started VC++ Runtime 10.0.40219.1 Install Phase
15:59:15 Installing x64 VC runtime: 10.0.40219.1
15:59:15 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\vc\vc2010sp1\redist\
16:09:18 Process exited with exit code 1602.
16:09:18 Error installing x64 VC runtime.
16:09:21 Installer finished with exit code: 1
16:09:21 Shutting down data reader.

****************************************
16:09:21 Stopping install logging
****************************************

****************************************
Install Date: 02/14/2019
16:15:17 Started logging
****************************************

16:15:17 Install Location: C:\Program Files (x86)\Origin Games\Apex\
16:15:17 Install Locale: en_US
16:15:17 Initialized installation config.
16:15:17 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\Apex\" -autologging -startmenuIcon=1 -desktopIcon=1
16:15:17 EAInstaller version: 5.04.11.00
16:15:17 Original System Version (10.0.17134)
16:15:17 Launching System Version (6.2)
16:15:17 Touchup running under compatibility mode
16:15:17 OS: Microsoft Windows 8
16:15:17 Data reader initialized.
16:15:17 Data reader config: LOCALE = en_US
16:15:17 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\Apex\
16:15:17 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\Apex
16:15:17 Data reader config: CREATE_DESKTOP_ICON = 1
16:15:17 Data reader config: CREATE_STARTMENU_ICON = 1
16:15:17 Data reader config: 32BIT = 0
16:15:17 Data reader config: 64BIT = 1
16:15:17 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\Touchup.dat'.
16:15:17 Installation registry missing. Game not yet installed.
16:15:17 (Config)Studio: Respawn
16:15:17 (Config)Game Name: Apex
16:15:17 (Config)Display Game Name: Apex Legends
16:15:17 (Config)Updating ForceUninstallAllFiles to: 0
16:15:17 (Config)Updating ForceUninstallAllFiles to: 1
16:15:17 EAI data version: 5.04.11.00
16:15:17 The EAI build_guid is 54700217173545ecaa680ac7933527d6
16:15:17 Start redistributables install phase
16:15:19 Started DirectX Install Phase
16:15:19 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\directx\redist\dxsetup.exe" /silent
Working directory: C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\directx\redist\
16:15:38 Process exited with exit code 0.
16:15:38 Successfully installed DirectX runtime.
16:15:38 Finished DirectX Install Phase
16:15:38 Started VC++ Runtime 10.0.40219.1 Install Phase
16:15:38 Installing x64 VC runtime: 10.0.40219.1
16:15:38 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\vc\vc2010sp1\redist\ ****************************************
Install Date: 02/23/2019
17:27:44 Started logging
****************************************

17:27:44 Install Location: C:\Program Files (x86)\Origin Games\Apex\
17:27:44 Install Locale: en_US
17:27:44 Initialized installation config.
17:27:44 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\Apex\" -autologging -startmenuIcon=0 -desktopIcon=1
17:27:44 EAInstaller version: 5.04.11.00
17:27:44 Original System Version (10.0.17134)
17:27:44 Launching System Version (6.2)
17:27:44 Touchup running under compatibility mode
17:27:44 OS: Microsoft Windows 8
17:27:44 Data reader initialized.
17:27:44 Data reader config: LOCALE = en_US
17:27:44 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\Apex\
17:27:44 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\Apex
17:27:44 Data reader config: CREATE_DESKTOP_ICON = 1
17:27:44 Data reader config: CREATE_STARTMENU_ICON = 0
17:27:44 Data reader config: 32BIT = 0
17:27:44 Data reader config: 64BIT = 1
17:27:44 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\Touchup.dat'.
17:27:44 Installation registry missing. Game not yet installed.
17:27:44 (Config)Studio: Respawn
17:27:44 (Config)Game Name: Apex
17:27:44 (Config)Display Game Name: Apex Legends
17:27:44 (Config)Updating ForceUninstallAllFiles to: 0
17:27:44 (Config)Updating ForceUninstallAllFiles to: 1
17:27:44 EAI data version: 5.04.11.00
17:27:44 The EAI build_guid is 514bceb8e74e4a48be87bba5fc9b9d11
17:27:44 Start redistributables install phase
17:27:46 Started DirectX Install Phase
17:27:46 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\directx\redist\dxsetup.exe" /silent
Working directory: C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\directx\redist\
17:28:15 Process exited with exit code 0.
17:28:15 Successfully installed DirectX runtime.
17:28:15 Finished DirectX Install Phase
17:28:15 Started VC++ Runtime 10.0.40219.1 Install Phase
17:28:15 Installing x64 VC runtime: 10.0.40219.1
17:28:15 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\vc\vc2010sp1\redist\
17:38:19 Process exited with exit code 1602.
17:38:19 Error installing x64 VC runtime.
17:38:37 Installer finished with exit code: 1
17:38:37 Shutting down data reader.

****************************************
17:38:37 Stopping install logging
****************************************

****************************************
Install Date: 02/23/2019
17:39:57 Started logging
****************************************

17:39:57 Install Location: C:\Program Files (x86)\Origin Games\Apex\
17:39:57 Install Locale: en_US
17:39:57 Initialized installation config.
17:39:57 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\Apex\" -autologging -startmenuIcon=0 -desktopIcon=1
17:39:57 EAInstaller version: 5.04.11.00
17:39:58 Original System Version (10.0.17134)
17:39:58 Launching System Version (6.2)
17:39:58 Touchup running under compatibility mode
17:39:58 OS: Microsoft Windows 8
17:39:58 Data reader initialized.
17:39:58 Data reader config: LOCALE = en_US
17:39:58 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\Apex\
17:39:58 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\Apex
17:39:58 Data reader config: CREATE_DESKTOP_ICON = 1
17:39:58 Data reader config: CREATE_STARTMENU_ICON = 0
17:39:58 Data reader config: 32BIT = 0
17:39:58 Data reader config: 64BIT = 1
17:39:58 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\Touchup.dat'.
17:39:58 Installation registry missing. Game not yet installed.
17:39:58 (Config)Studio: Respawn
17:39:58 (Config)Game Name: Apex
17:39:58 (Config)Display Game Name: Apex Legends
17:39:58 (Config)Updating ForceUninstallAllFiles to: 0
17:39:58 (Config)Updating ForceUninstallAllFiles to: 1
17:39:58 EAI data version: 5.04.11.00
17:39:58 The EAI build_guid is 514bceb8e74e4a48be87bba5fc9b9d11
17:39:58 Start redistributables install phase
17:40:00 Started DirectX Install Phase
17:40:00 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\directx\redist\dxsetup.exe" /silent
Working directory: C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\directx\redist\
17:40:18 Process exited with exit code 0.
17:40:18 Successfully installed DirectX runtime.
17:40:18 Finished DirectX Install Phase
17:40:18 Started VC++ Runtime 10.0.40219.1 Install Phase
17:40:18 Installing x64 VC runtime: 10.0.40219.1
17:40:18 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\Apex\__INST~1\vc\vc2010sp1\redist\
17:50:22 Process exited with exit code 1602.
17:50:22 Error installing x64 VC runtime.
18:13:37 Installer finished with exit code: 1
18:13:37 Shutting down data reader.

****************************************
18:13:37 Stopping install logging
****************************************

 

Message 5 of 6 (1,424 Views)

Re: The VC++ runtime redistributable package error 1602/5100

★ Novice

Can you respond it's been a long time and you still haven't responded and taken any action towards it.

Message 6 of 6 (1,240 Views)