The Sims Mobile: Lost Progress

[tomhollandlov123]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7
OS Version iOS 13.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004797385983
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Open the app.
What do you expect to see? Lost progress.
Connection Type Wifi
Please select your region Europe
Country Sweden
Additional feedback

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When I open the app sometimes the task I put my sims to do, the last time I opened the app, just disappears. The sim has done nothing while I was gone, it’s like I never gave them a task to do. It’s so annoying because I’m loosing time in my quests that are time limited.

This has never happened before and just started this week. PLEASE FIX!

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[EA_DragonsEye]

Hi @tomhollandlov123! This happens when you closed the app and then you reopen it? or when you let the game on the background and come back to the app? or both? 

[tomhollandlov123]

Both. Also, I noticed that it happens when I close the app and then reopen it on another device. I don’t remember if it only happens when I change device or if it happens when I close and reopen on the same device also.

[SimGuruMaaike]

Before you open the game on a different device, do you close it completely on the first device? And how much time do you leave between starting the task and closing the game?