January 2022 - last edited January 2022 by EA_David
Product: Origin
Platform:PC
What game do you want to talk about? The Sims 4
How accessible is the current experience? It's useless to me
Summarize what in the product is difficult to use. Downloading Packs
How is this making it more difficult? Cant download any packs
How can we reproduce this experience? try to download a pack
My date of birth on my account is correct but when I try and download the cats and dogs pack and the Christmas special pack for the sims 4 it comes up with and error and says I dont meet the age requirments, I raised a request through ea help and they sent me a link to the terms and conditions and said they beleived my case is now closed, I have been through the links they sent to me but could not find anything to solve my problem can someone here offer some advise please
May 2022
June 2022