That apex legend in pc with an ps4 controller it tells you it a Xbox controller

[rhtcamper_ttv]

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number .
Enter RAM memory size in GB .
What is your gamertag/PSN ID/EA Account name? Rhtcamper_ttv
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Every
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. All
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just started the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? No
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? I don’t know
What should be happening instead? It put ps4 inputs
Steps: How can we find the bug ourselves? Idk

‌

Please help

[EA_Kent · Accepted solution]

Hey @rhtcamper_ttv, 

This might be related to your Steam controller settings. Can you try something for me to see if it helps? 

Open your Steam Settings and click on Controller. Click on General Controller Settings, then see if the button for PlayStation Configuration Support is checked. Try unchecking it, if so. After that start Apex Legends and see if you're able to see the correct controller icons. 

Let me know how that goes once you're able to give it a try. Thanks!

/Kent

[EA_Kent · Accepted solution]

Hey @rhtcamper_ttv, 

This might be related to your Steam controller settings. Can you try something for me to see if it helps? 

Open your Steam Settings and click on Controller. Click on General Controller Settings, then see if the button for PlayStation Configuration Support is checked. Try unchecking it, if so. After that start Apex Legends and see if you're able to see the correct controller icons. 

Let me know how that goes once you're able to give it a try. Thanks!

/Kent

[ChristosKrousta]

its still glitched

[EA_Kent]

Hey @ChristosKrousta, 

Can you share a bit more info on your setup? Are you running the game through Steam or Origin? Do you use any third party software for your PS4 controller? 

[Yotam3412]

Hello, this issua actually happend to me also, i connect my dualshock 4 through steam to apex and its only shows XBOX symbols, when I uncheck the ps configuration support its just stops working, the game won't recognize any input from the controller only from the keyboard, i can try the third party software DS4 and see if it can fix this problem but I still want an offical solution to this on steam.

thank you!

[EA_Kent]

Hey @Yotam3412, 

What happens if you start your PC in a Clean Boot before launching Apex Legends? If there's anything else running that might be causing this to happen that could help to narrow it down. 

You can find more details on how to set up a Clean Boot at the EA Help website. Please let me know how that goes once you have the chance to give it a try. Thanks! 

[storm_Gone1]

For me this works but every time you back out the game and go back into the game you have to do it again but it’s better than nothing 

[EA_Kent]

@storm_Gone1 

That's definitely weird. Are you running the game through Origin or Steam? 

[Rateatscheese1]

I'm using tapstrafe and when I turn off configuration support the tapstrafe doesn't work

[dukerottingface]

I love how EA just ghosted this issue. It's really frustrating to have to translate everything mid game. Please fix EA!