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Territory War battle stopped takin turns - never recorded

by k1-swgoh
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Territory War battle stopped takin turns - never recorded

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XS
OS Version iOS 14.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 276-165-235
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Battle between GL Kylo and Darth Revan froze after the ultimate triggered
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

 In our Territory War, I was battling a GL Kylo squad using my arena squad (Darth Revan). The GL Kylo squad was down 2 when I started. I had finished two of the others when GL Kylo's ultimate triggered. Gameplay froze. The counter kept counting. Parts of the UI worked. But, nobody ever got another turn. The counter got to 0:00 and it stayed there.  I finally force quit the game, and we did not get credit for the two toons I took out.

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Re: Territory War battle stopped takin turns - never recorded

EA Live QV Team

Hi @k1-swgoh and sorry to hear that.

 

We're glad that this didn't effect your TW as your guild still won.

 

We have checked the logs available to us and cannot see a reason for the freeze you encountered during the TW. Could you take a look at our troubleshooting guide in the hopes of stopping this from happening in the future. Hope this helps!

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Re: Territory War battle stopped takin turns - never recorded

EA Live QV Team

Hi @k1-swgoh and sorry to hear that.

 

We're glad that this didn't effect your TW as your guild still won.

 

We have checked the logs available to us and cannot see a reason for the freeze you encountered during the TW. Could you take a look at our troubleshooting guide in the hopes of stopping this from happening in the future. Hope this helps!

Message 2 of 2 (50 Views)
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