Territory Score Bug

[Bruellhusten123]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Bluestacks 4
OS Version 4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 533733474
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Our guild experienced a territory war score glitch. ~ 1000 banners were not given to us. We suspect the rewards for clearing a back territory.
Steps: How can we find the bug ourselves? Do a full TW and clear the entire board.
Connection Type
Please select your region Asia, Australia, Europe, North America, South America
Country Germany

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Dear Support,

see the bug description above and screenshots attached.

We cleared them MUCH more efficient then them. about 6-7 times more efficient (12 failed fights from our side and 78 from their side). Overall efficiency was also better on our side.

As a result of that bug the game calculated our TW as a loss for us. Which is incorrect. 

The bug occurred for our entire alliance, but apparently not for many other alliances. So I selected "occasionally".

As a TW focussed guild TWs are our main focus and main source of motivation for this game. Please fix this and give us a fair compensation for missing the winning rewards.

In case of further questions, don't hesitate to ask.

Best Regards

Bruellhusten

[CG_MindTricks · Accepted solution]

@Bruellhusten123 Hey, after looking into it, seems that you ran into an edge case scenario which caused your guild to miss out on some points. I sent you a PM with more details.
Thanks!

[drecalus]

Here is more information after we talked to guild members.  1 person was fighting geo's and killed last geo as time expired, but geo brute had not de-spawned. He got a Draw for the fight, but on the territory screen the team showed as beaten.

We think this cause us to not get the territory clear points.

[CG_MindTricks · Accepted solution]

@Bruellhusten123 Hey, after looking into it, seems that you ran into an edge case scenario which caused your guild to miss out on some points. I sent you a PM with more details.
Thanks!