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TW is back and app crashes are back

by alepalermo79
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TW is back and app crashes are back

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 6
OS Version ios 12.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 561-977-874
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Every time TW is live, the game is affected by several crashes, both in TW and in other areas... this is painful in both arenas, since we lost free attempts
Steps: How can we find the bug ourselves? Several players have this problem at each TW.... of course it doesn't affect everybody. This problem was relevant time ago, then was apparently solved.... lastly, it came back with Darth Revan update.
Connection Type Wifi
Please select your region Europe
Country Italy

TW is back and app crashes are back.... Frown

I lost my first attempt in fleet arena.... worried about today and tomorrow....

Message 1 of 21 (622 Views)

Accepted Solution

Re: TW is back and app crashes are back

EA Live QV Team

Hi @alepalermo79 and thank you for the report.

 

We are aware that the game is crashing more often on iPhone 6 and older devices and are already working on a solution.

View in thread

Message 2 of 21 (599 Views)

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Re: TW is back and app crashes are back

EA Live QV Team

Hi @alepalermo79 and thank you for the report.

 

We are aware that the game is crashing more often on iPhone 6 and older devices and are already working on a solution.

Message 2 of 21 (600 Views)

Re: TW is back and app crashes are back

★★★ Newbie

I have a iphone 6 so seems to fit if you guys seem to know the issue. Hopefully can get resolved soon, very aggravating. 

Message 3 of 21 (581 Views)

Re: TW is back and app crashes are back

★★★★ Novice

The entire game is unplayable for me at the mo, TW crashes and other battles too, entered ship battle, crashed immediately after I selected the fleet to battle. Hopeless

Message 4 of 21 (571 Views)

Re: TW is back and app crashes are back

[ Edited ]
★★★★ Novice

Ipad as well
I suspect its just everyone
Read about 20 threads of this flavour here and in tech issues
(At least ppl cant see them on the forum!!)
They treat every single person like its their fault or somethings wrong with your device
Thinking about just moving on, seriously

Message 5 of 21 (552 Views)

Re: TW is back and app crashes are back

★★★★ Novice

So another week. Another tw. Still no fix or even a eta on a answer.  I lost a tw battle today, and one in each arena. All because of the crashes. 

 

This is will be my last few days playing this game unless I hear of a resolution.  Totally sick of the lack of communication 

Message 6 of 21 (523 Views)

Re: TW is back and app crashes are back

★★★★★ Newbie

I’ve never reported a problem before as they’re usually solved in a decent amount of time. However, this is affecting GA, arena, ship arena, as well as affecting my guild as I’m not performing as well in TW. So basically all aspects of the game. It crashes ALL THE TIME! At least 5-10 times a day. I’m using an iPad mini mostly, but it also happens on my iPhone, all updates are installed everywhere, and restarting did nothing. 

Message 7 of 21 (504 Views)

Re: TW is back and app crashes are back

★★★★ Novice
Was just coming to post this, i see its not just me
I was told they were working on it but that was 3 tws ago
I think they just wanted me to go away
I think i will!
Message 8 of 21 (419 Views)

Re: TW is back and app crashes are back

★★★★ Novice
Yep ipad too, same here
I really dont think anything will be done
One of the forum goons even told me to upgrade my device
Message 9 of 21 (415 Views)

Re: TW is back and app crashes are back

★★★★ Novice
First battle but It happened to me on a Samsung Tab S2
Message 10 of 21 (364 Views)

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