TW battle timed out early

[WoodDaversTrain]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? BlueStacks
OS Version 4.150.11.1001
Ally Code: (Find it here: http://bit.ly/AllyCode ) 952-981-843
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug TW battle timed out *way* early
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country U.S.A.

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Entered TW battle (against "Flamma Crixus" NS squad), and after only about 30s I was half-way to victory when the battle suddenly timed out to a draw. I lost my squad and the contest, and even if another play wins the battle they'll get fewer banners, which hurts me and my entire guild!

[WoodDaversTrain]

Product: Star Wars: Galaxy of Heroes
Platform: Android Phone
What type of device are you experiencing the issue with? BlueStacks
OS Version 4.150.11.1001
Ally Code: (Find it here: http://bit.ly/AllyCode ) 952-981-843
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Fleet Arena battle timed out *way* early
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country U.S.A.

Happened again just now, but this time it was a Fleet Arena battle that timed out early.

Got "TIME OVER" screen, then it returned to fleet arena screen (posted below). You can see there's almost 9min remaining until I can battle again, meaning the battle timed out in just under 1min.

[be99rnm]

@WoodDaversTrain I've had this happen when I had to force close a fight, if you don't wait the 5 minutes and start the fight again, the timer is still going from your last fight

[WoodDaversTrain]

Product: Star Wars: Galaxy of Heroes
Platform: Android Phone
What type of device are you experiencing the issue with? BlueStacks
OS Version 4.150.11.1001
Ally Code: (Find it here: http://bit.ly/AllyCode ) 952-981-843
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Fleet Arena battle timed out *way* early
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country U.S.A.

And it happened again tonight.  I was less than 1m into a squad arena battle with Ren Gundo, had already defeated 2/5 of his squad with no casualties on my end, and then BAM! "Time Out".

[WoodDaversTrain]

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@be99rnm wrote:
@WoodDaversTrainI've had this happen when I had to force close a fight, if you don't wait the 5 minutes and start the fight again, the timer is still going from your last fight

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What do you mean, "force close"? This was only my second squad arena battle today, and I had completed (and won) the previous one.

[WoodDaversTrain]

Product: Star Wars: Galaxy of Heroes
Platform: Android Phone
What type of device are you experiencing the issue with? BlueStacks
OS Version 4.160.10.1119
Ally Code: (Find it here: http://bit.ly/AllyCode ) 952-981-843
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Fleet Arena battle timed out *way* early
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country U.S.A.

And yet again, in fleet arena. Is anyone going to investigate, or even respond??

[be99rnm]

The subject says TW battle timed out early, it's quite common to force close these if you're about to lose to stop preloading TM. If you rush back in sometimes that timer is still counting down

Did the timer start at 5:00 or less? Your issue seems different to the one I saw... My TW timer started less than 2:00, I.e. just carried on from the force close timer.

[WoodDaversTrain]

I'm pretty sure it's started at 5:00 each time. Or, at least I haven't noticed anything's amiss.

This has happened now in every type of timed battle, including TW, GA, Squad and Fleet arenas. I've now noticed that every time it's happened has been on my computer, never on my phone (of course, I also play more on my computer so that could just be coincidental). I'm starting to wonder if the issue is actually with BlueStacks, but without any feedback from EA I have nothing to go on.

[GladOS-013]

@WoodDaversTrain Since EA doesn’t support the use of Emulators like Bluestacks, they also likely won’t use any resources to investigate emulator-specific issues,