TW Enemy gain more banners than possible

og667 · May 2019

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Galaxy Tab S3
OS Version Android 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 918-418-274
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Territory war ; my guild : GSF Alpha ; opponent guild : SHΔDOW WOLΛES Our opponent got more banners than they should have. In the attached picture, you can see they had 7850 banners. They had only attacked this zone at this point and won 21 battles. As they started from 7392 points, this means they got 458 points for 21 battles which is 38 points higher than the expected maximum of 420. If you look at the attached picture, you can also see one of those transactions which was counted twice (Craccle). On our side, we lost at least 5 points due to the server outage - one of our players, kokojo, had an app crash just before 10.32am PDT joining a battle due to the bug. In the end, we lost by 1 point even though we should have won by at least 42 (458-420+5-1). 50 people in our guild lost out on first place rewards.
Steps: How can we find the bug ourselves? This bug has been widely reported. Also, you should be able to determine this from the logged transactions yesterday from 10am PDT to 11.17am PDT when we noticed the discrepancy.
Connection Type Wifi
Please select your region North America
Country United States