TIE Reaper Progression Pack missing after only puchasing first two steps

[random_00021]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? A1533
OS Version 11.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 927-146-784
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug TIE Reaper Progression Pack missing. Made the first two purchases and was planning on purchasing the rest, but disappeared the next day. I’m 100% sure I did not purchase the max number of purchases.
Steps: How can we find the bug ourselves? Buy first two steps of progression pack, wait a day, then they are missing.
Connection Type Wifi
Please select your region North America
Country USA

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TIE Reaper Progression Pack missing. Made the first two purchases and was planning on purchasing the rest, but disappeared the next day. I’m 100% sure I did not purchase the max number of purchases.

[CG_MindTricks · Accepted solution]

Hi all,

After looking into this issue we confirmed that the TIE Reaper Progression Packs 2 and 3 have a countdown timer of 24h and this is intended. Apologies for any confusion caused.

Thank you.

[robertots82]

I had the same issue with an android phone. Bought a bag of crystals specifically for this... But I can't find the pack anymore.

[kmilky]

Happened to me, I'd only purchased the first step. Step 2 disappeared after daily reset and won't show up. Timer had the same amount of time left as the $64.99 Krennic pack. I hope this gets fixed soon..

[oaraug]

Same for me. iOS user. Pack disappeared shortly after I bought 1st pack (I remember checking the purchase limit successfully after I bought the first pack)

[hdPl_Ahti]

Only bought one pack and I'm an android user from Europe. Problem still the same as op mentioned.

[schick0508]

I have the same problem, on IOS.  I bought 5 total packs yesterday and it was still there for the last 2 packs.  I went to buy more crystals tonight and buy the last 2 packs and they are now gone.  Hoping they can do something about this, I wanted to buy the last 2 packs.

[CG_MindTricks]

Hi all, thank you for the report. In order to investigate this issue, can you please post your Ally Codes? 

Thanks.

[schick0508]

My ally code is 497-362-767. 

[bunyamin715]

765-835-498

[SWGOH_Anakin_S]

Me too. I thought it was the way it was intended.
My ally code 178- 739- 735