TB Freezing

[SuicidalTrooper1]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S8 Plus
OS Version Android 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 899-561-152
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Twice in the last two days, TB has frozen. Yesterday, it happened in the transition between phases 2 and 3, today at the end of phase 4. I've tried disconnecting from wifi and reconnection, airplane mode on and off, nothing, game won't connect.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA

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First screen shot of game freezing during transition to phase 4. Second screen shot of game frozen at end of phase 4. 

[EA_UltraSlide · Accepted solution]

Hi @SuicidalTrooper1 and thanks for reporting this.

The team are aware of this issue and are currently investigating it. Please see the latest Forum post: LSTB Loading Issues.

[EA_UltraSlide · Accepted solution]

Hi @SuicidalTrooper1 and thanks for reporting this.

The team are aware of this issue and are currently investigating it. Please see the latest Forum post: LSTB Loading Issues.