Swing Set & Monkey Bars not available in B/B anymore since Update 33 [ Edited ]

[ani_fl00]

Product: The Sims Mobile

Platform: Android Phone

List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7): Samsung Galaxy S10+

OS Version: 11

How often does the bug occur?: Every time (100%)

Steps: How can we find the bug ourselves?: Search B/B for: “Floral Monkey Bars” and “Nostalgic Spring Swings”

What do you expect to see?: both the Swing Set and Monkey Bars be available in B/B

Connection Type: Wifi

Please select your region: Europe 

Country: NL 🇳🇱

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Since Update 33, Swing Set & Monkey Bars (see pic) are not available in B/B (Build/Buy) anymore, and thus can't purchase duplicates

both were a prize in the -White Elephant- TH of 4th April '22

[Ilois4 · Accepted solution]

This seems to be fixed in the latest update. 👍

@ani_fl00  can you find the items from build buy in your game?

[sunnydy12]

me too, after I bulldoze my house, the swing set and monkey bars are disappeared from my inventory, and I can't buy it too. I'm using android phone too.

How to get it back? 

[Ilois4]

@sunnydy12 If you recently placed a huge amount of items in your inventory there’s a chance that those items aren’t gone but can be found from the Recents section of your inventory. You might have to first take lot of other items out of the storage since the item listed in the Recents is limited.

If the items have disappeared completely, unfortunately you can’t buy more until this bug with the items missing from the buy menu is fixed.

You can try to contact EA mobile advisor by creating an in-game ticket, sometimes they’ve been able to locate some missing items. Tips on creating an in-game ticket https://answers.ea.com/t5/General-Discussion-Feedback/Guide-Finding-your-Player-ID-How-to-send-a-Hel...

Edit: added the link

[EA_Sanah]

Hello,

In your Inventory, if you go to Events and then Treasure Hunt, you will find the items.

Sadly, there is no option right now to purchase more of these due to an issue. However, we have created a report for the issue and it will be resolved soon.

[sunnydy12]

found it, both items are in my inventory now, thank you.

[Ilois4 · Accepted solution]

This seems to be fixed in the latest update. 👍

@ani_fl00  can you find the items from build buy in your game?