Surprising Sell - Took my SimCash but did not give my item

[chichinghui]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy A5
OS Version Android 8.0.0 Oreo
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 100303408072
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Surprising Sell - Took my SimCash but did not give my item. Don't know how you can do it.
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country Canada
Additional feedback

‌

Just got those surprising thing again. This time they asked if I will like to get items with discount. I decided to take the birdbath for 30 SimsCash. But after I clicked it and 30 SimsCash is gone. I did not see the birdbath in my inventory. I am very upset about it that they just take my SimsCash like that without giving me the birdbath. Such a Scam. Not Happy!

[chichinghui · Accepted solution]

Okay I shut the program down and reopen the problem and got my item. So I think problem solved....I am happy again!

[chichinghui · Accepted solution]

Okay I shut the program down and reopen the problem and got my item. So I think problem solved....I am happy again!